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Client Service Representative for Personal Insurance
2 months ago
Exciting Career Opportunity:
Key Responsibilities
- Manage the servicing of personal insurance accounts, ensuring accurate data entry and updates while delivering prompt and courteous assistance to clients, account managers, and insurance providers.
- Oversee the reporting and management of open claims, providing timely and professional support to clients, sales agents, and insurance firms.
- Collaborate with the Personal Lines Division to ensure compliance with all operational procedures and insurance regulations among team members.
- Proficiently utilize agency management systems and adhere to all procedural guidelines set forth by the agency and insurance carriers.
- Handle incoming calls and referrals for new business, gathering essential information and completing necessary applications.
- Maintain organized customer records, ensuring all transactions are accurately documented and attached.
- Process all incoming correspondence on the day it is received, ensuring timely action.
- Prepare and manage renewal processes at least 60 days prior to policy expiration, including drafting proposals for new and renewal business as required.
- Collect claim details related to losses and communicate this information to the insurance provider promptly.
- Guide clients through the necessary steps for loss settlement.
- Follow up with insurance companies to ensure timely and accurate claim resolutions.
- Address client inquiries regarding the status of their claims.
- Alert management to any practices that may pose a risk for errors and omissions claims.
- Participate in training sessions and meetings organized by the agency or insurance companies.
- Engage in continuing education to fulfill licensing requirements.
Required Qualifications
- High school diploma or equivalent is mandatory; some college education is preferred.
- A valid Property & Casualty Insurance License is essential.
- Familiarity with AMS 360 is advantageous.
- Previous experience in the insurance sector is preferred, particularly within an independent agency setting.
