Senior Bank Operations Manager

3 days ago


Carson City, Nevada, United States Carson Nugget Full time
Job Summary:

Under general supervision, the Main Banker directs overall operations in the Guest Service Center on an assigned shift. Key responsibilities include verifying incoming and outgoing banks, completing pit fills, slot fills, and jackpots, and troubleshooting and reconciling problems/issues. The Main Banker also balances the Main Bank at the end of the shift and completes required reports.

Distinguishing Characteristics:

The Main Banker is distinguished from other levels of Guest Service Center staff by its signatory authority and responsibility for the Main Bank, Guest Service Center operations, and supervision of other staff.

Essential Functions:
  1. Supervise overall operations in the Guest Service Center by establishing priorities, assigning, coordinating, and/or monitoring the work of Guest Service Center staff during an assigned shift.
  2. Establish, maintain, evaluate, and/or revise policies and procedures to be followed by department personnel in the course of daily operations.
  3. Oversee the performance of staff, providing regular input regarding quality and quantity of work, and provide employees with guidance and direction to correct deficiencies and improve productivity.
  4. Receive and/or count banks (outgoing and incoming) from other departments, verify cash from count team, complete fills and credits for the pit, slots, and jackpots, and verify cashier transactions in excess of $1,500.
  5. Balance funds of the Main Bank at the beginning and end of assigned shift by following procedures outlined in MICS and ISO.
  6. Count currency and coin, either manually or using count equipment, to provide an accurate valuation of monies exchanged during the shift.
  7. Ensure that audit exceptions are reviewed and resolved in a timely manner by interfacing with auditing staff to determine how the exception occurred and then working with Guest Service Center/Main Bank staff to correct the circumstances which led to the event.
  8. Respond to guests' questions, using procedures outlined in the Quick Reference Guide, providing information about casino gaming promotions, special events, and other programs.


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