Senior Sales and Operations Coordinator

4 days ago


Carson City, Nevada, United States Herc Rentals Full time
Job Summary

Herc Rentals is seeking a highly motivated and organized Senior Sales and Operations Coordinator to join our team. As a key member of our sales and operations team, you will be responsible for providing exceptional customer service, managing a portfolio of customers, and optimizing routing of drivers.

Key Responsibilities
  • Proactively answer and resolve customer questions
  • Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors
  • Optimize routing of drivers by being a DOT Regulations expert
  • Aid and support the other coordinators at the branch
  • Be a trusted partner to the territory sales representatives
  • Manage a portfolio of customers
  • Maximize revenue through superior customer service on all existing orders
  • Finalize sales for both inbound and outbound calls
  • Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment
  • Generate, process, analyze and review the daily business reports
  • Support all team members
Requirements
  • Must be fluent in Rental Man
  • Fluent with On the Go use
  • Proficient in DOT Regulations and load securement guidelines
  • Building fluency with Fleet, Procurement, and daily dashboard and branch manager checklists
  • Act as local expert on Optimus and pricing practices
  • Assist others with Salesforece.com
  • Continue to open accounts and prescreen customers using eApply
  • High school or GED required, College Degree preferred
  • 2 - 4 year of relatable experience
  • A valid driver's license with a clean driving record
  • Ability to drive and operate multiple types of vehicles and equipment
  • Ability to communicate with customers
Benefits

Herc Rentals offers a comprehensive benefits package, including medical, dental, and vision coverage, life and disability insurance, flex spending and health savings accounts, virtual health visits, 24 hour nurse line, healthy pregnancy program, tobacco cessation program, weight loss program, 401(k) plan with company match, employee stock purchase program, paid time off, paid parental leave, military leave and support for those in the National Guard and Reserves, employee assistance program, adoption assistance reimbursement program, tuition reimbursement program, auto and home insurance discounts, company paid life insurance, supplemental life insurance, accidental death and dismemberment insurance, company paid disability insurance, supplemental disability insurance, group legal plan, critical illness insurance, and accident insurance.

Herc Rentals is an equal opportunity employer and does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.



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