Senior Community Manager

7 days ago

Carson City, Nevada, United States Unilever Full time
Job Title: Senior Community Manager

At Dermalogica, we are seeking a highly skilled and experienced Senior Community Manager to lead and cultivate our vibrant online community. This role offers an exciting opportunity to shape the voice of our brand, engage with passionate followers, and drive meaningful interactions that enhance our brand's visibility and impact.

Key Responsibilities:
  • Community Engagement and Management:
    • Create a positive, inclusive community experience by engaging with followers, addressing concerns, and encouraging conversations that resonate with our brand values.
    • Cultivate strong relationships with influencers and brand advocates to amplify our messaging and foster organic mentions, driving increased brand love and earned media.
    • Implement cutting-edge social listening strategies to inform content development and provide actionable feedback on products from our community.
  • Brand Advocacy and Relationship Building:
    • Identify and nurture relationships with key brand advocates and influencers within our community.
    • Leverage these relationships to amplify our brand messaging and foster organic mentions that enhance our brand's reach and impact.
  • Process Standardization and Improvement:
    • Develop and implement streamlined workflows for sampling, replenishment, and communication processes to keep our community engaged and excited.
    • Identify opportunities to optimize efficiency and scalability within our community management operations, including the onboarding of new platforms.
  • Analytics and Tracking:
    • Track and analyze key metrics to evaluate the effectiveness of our community engagement efforts.
    • Provide regular, insightful reports to stakeholders, highlighting successes, trends, and areas for improvement.
    • Translate data into actionable insights that drive strategy development and execution.
  • Cross-Functional Collaboration:
    • Provide timely feedback to key teams, including social media and paid partnership teams, on trending content, creators, and influencers.
    • Identify social trends and emerging creators that can drive virality and engagement.
    • Collaborate with the social media team to shape content strategy that resonates with and engages our community.
What You'll Bring:
  • Key Qualifications:
    • Bachelor's degree in marketing preferred.
    • Minimum 5 years of experience in community management or social media management roles, with proven leadership experience.
    • Proficient in Dash Hudson, Traackr, and other social and influencer marketing platforms.
    • Proven track record of growing and retaining social communities in CPG categories and retail.
  • Key Skills and Abilities:
    • Ability to juggle multiple projects in a fast-paced environment with high independence and resilience.
    • Strong interpersonal skills, adaptability, and flexibility.
    • Self-starter with a high degree of initiative and independence.
    • Strong project management skills and the ability to think both critically and creatively.
    • Analytical, passionate, and innovative approach to community management.
    • Strong written and verbal communication skills.
    • Ability to work efficiently within a team environment.
    • Resourceful and creative problem solver.
    • Positive attitude with enthusiasm for learning and openness to new experiences and challenges.
What We Offer:
  • Competitive Compensation
  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Monthly Product Allowances
  • 401(k) plus company matching
  • Fitness Reimbursement
  • Tuition Reimbursement
  • Life/Accident/Disability insurance
  • Wellness programs
  • Paid family leave
  • Domestic partner benefits
  • Education/training programs
  • Thrive in a hybrid work environment (3 days in office)

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