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Customer Service Representative/Account Management Specialist

2 months ago

Wausau, Wisconsin, United States Graphic Packaging International Full time
About the Role

We are seeking a highly skilled Customer Advocate and Account Manager to join our team at Graphic Packaging International. As a key member of our Americas Division, you will be responsible for the day-to-day management of assigned accounts, driving results through order fulfillment processes, and exceeding customer expectations.

Key Responsibilities
  • Provide accurate and timely communications to internal and external customers on order fulfillment
  • Manage order and inventory levels based on forecast and other modeling
  • Ensure on-time and in-full shipments
  • Develop and execute project management plans for external customers
  • Achieve cash flow goals associated with accounts receivable and working capital management
  • Participate in Lean Sigma projects and deploy continuous improvement initiatives
  • Build strong relationships with internal and external customer contacts
Requirements
  • Solid understanding of customer account management
  • General understanding and experience with ERP business applications (SAP preferred)
  • High degree of organization and attention to detail
  • Successful time management and prioritization skills
  • Effective written and oral communication
  • Microsoft Office skills
Preferred Qualifications
  • 2-5 years of work experience or proven track record of success
  • Four-year degree in an applicable field of study or compensatory work experience
About Graphic Packaging International

Graphic Packaging International is a leader in the food and beverage packaging industry with over $4 billion in annual sales. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward our talented employees. We strive to be an environmentally responsible leader in our industry and in the communities where we operate.