Customer Service Representative
4 weeks ago
At Aspirus Health, we value these core principles and are seeking a dedicated individual to join our team as a Customer Service Representative.
The ideal candidate will possess exceptional customer service skills, utilizing superior communication and interpersonal abilities to respond to call inquiries, promote our organization's products and services, and make outbound calls.
Key Responsibilities:
- Utilize professional judgment based on established protocols and program and service scripts to provide exceptional customer service.
- Maintain proficiency in phone systems, software applications, programs, and events, promotions, and physician and service referrals provided by the call center.
- Work collaboratively with internal teams to ensure seamless communication and service delivery.
- High School diploma, GED, or equivalent combination of education and experience.
- Five years' experience in customer service, administrative, sales, or communication-related field in a fast-paced environment.
- Excellent written and oral communication skills.
- Excellent organizational and prioritization skills.
- Demonstrates good listening skills.
- Maintains confidentiality and exercises good judgment.
- Full benefits package available for part- and full-time status.
- PTO accrual from day one.
- Generous retirement plan with match available.
- Wellness program for employees and their families.
Aspirus Health is a non-profit, community-directed health system based in Wausau, Wisconsin.
We serve communities through four hospitals in Michigan and 13 hospitals in Wisconsin, 75 clinics, home health and hospice care, pharmacies, critical care, and air-medical transport.
Our mission is to heal people, promote health, and strengthen communities.
Our vision is to be a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
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