Customer Service Representative

2 months ago


Wausau, Wisconsin, United States WEG Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at WEG Electric Corp. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Communication: Collaborate with internal teams to drive resolution and shipment on open order reports, handle internal and external customer inquiries, quotes, and orders.
  • Relationship Building: Build strong relationships with customers and deliver customer-centric solutions.
  • Problem Solving: Handle customer escalations, autonomously with first contact resolution when possible.
  • Teamwork: Work with internal teams with a high sense of accountability and urgency.
  • Training and Development: Contribute to training initiatives within the department and actively involved in providing input in the creation of Training Tools and Job Aids.
Requirements
  • Education: High School diploma required, College degree or equivalent work experience preferred.
  • Experience: Three years of professional Customer Care experience required.
  • Skills: Excellent communication, interpersonal, and organizational skills, ability to manage daily workload, and proficiency in business tools such as SharePoint, MS Teams, and Windows Operating Systems.
Benefits
  • Competitive Compensation: We offer a competitive salary and benefits package.
  • Professional Development: Opportunities for professional growth and development.
  • Work-Life Balance: A dynamic and supportive work environment.
About WEG Electric Corp.

WEG is a leading industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world. We operate mainly in the sector of capital goods, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators.



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