Dispatcher

3 days ago

Richmond, Virginia, United States CoStar Group Full time
Job Title: Dispatcher

CoStar Group is seeking a highly organized and detail-oriented Dispatcher to join our team. As a Dispatcher, you will play a crucial role in facilitating the timely delivery of our media services to our Homes.com and Apartments.com clients.

Key Responsibilities:
  • Collaborate with scheduling coordinators, managers, and photographers to optimize resource utilization and resolve operational issues.
  • Respond to unforeseen events, emergencies, or disruptions by implementing contingency plans and coordinating appropriate responses.
  • Provide timely updates and information to customers regarding status or delays.
  • Maintain accurate logs, reports, and records of dispatch activities, including incidents, responses, and resource utilization.
  • Address inquiries, concerns, and complaints from customers providing exceptional customer service.
  • Collaborate with the operations team to streamline processes, implement improvements, and enhance service delivery efficiency.
  • Communicate clearly and concisely in stressful situations to internal and external stakeholders.
  • Work effectively under pressure and adapt to changing priorities and environments.
Requirements:
  • Bachelor's degree from an accredited, not-for-profit University or College.
  • A track record of commitment to prior employers.
  • At least 4 years of professional experience.
  • Proven experience in dispatching, logistics, or a related field.
  • Experience in using dispatch software, GPS systems, and other relevant technology preferred.
  • Strong time management skills and very detailed oriented.
  • A proactive and positive attitude, with a commitment to providing exceptional customer service.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Excellent communication (oral and written) and organizational skills.
  • Knowledge of Windows, Apple OS, Microsoft Office, and Internet applications.
  • Enjoys working independently and as part of a team.
  • Ability to work some nights and weekends.
  • Evidence of strong academic performance from college.
What's In It For You?

When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

  • Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
  • Life, legal, and supplementary insurance
  • Virtual and in person mental health counseling services for individuals and family
  • 401(K) retirement plan with matching contributions
  • Employee stock purchase plan
  • Paid time off
  • Tuition reimbursement
  • Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups

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