UX Design Accessibility Program Manager

4 weeks ago

San Francisco, California, United States US Tech Solutions Full time
Job Description:

As an Accessibility UX Program Manager at US Tech Solutions, you will combine expert program management skills with a passion for user experience to help the Commerce product area improve and launch products that are used by billions of users.

You'll define the program to design, develop, test and launch products to be helpful and useful to all users, across the Shopping, Merchant, and Payment product areas.

You'll create cross-team relationships and awareness, develop actionable insights, and ensure programs meet deadlines and company-wide OKRs, scaling and leading a deeply impactful program to Client and our users.

Responsibilities:

  • Scale processes that reduce user-impacting issues and improve efficiency of design workflows.
  • Support design teams to improve the quality of accessibility documentation by sharing resources on best practices across the organization.
  • Identify team needs with regards to process, tools, documentation, and asset management.
  • Lead and collaborate to drive reviews of new features during early design, development and launch.
  • Make difficult prioritization decisions given limited time and resources.
  • Communicate vision and progress to key stakeholders throughout the company.
  • Provide leadership and operational excellence across teams to deliver the highest level of trust-building and strategic counsel.
  • Act as an internal advocate for users with disabilities and as a representative for Accessibility and UX in cross-functional collaborations with Engineering and Product Management (PM) teams, connecting all three groups and making sure interdependencies are understood and planned for.

Mandatory:

  • Demonstrated and experienced program management skills, with the ability to lead complex strategic and operational initiatives. 5+ years of Program Management experience. Experience with accessibility.
  • Familiarity with UX design, user research, and/or user centered development with the ability to help drive impactful work across UX organizations.
  • Experience with assistive technologies (e.g., screen readers, braille displays, magnifiers, switch access, head tracking, voice control).
  • Familiarity with design systems and accessibility documentation.
  • Strong understanding of UX design principles.
  • Experience in managing product and front-end engineering.
  • Ability to build strong relationships, work cross-functionally, and manage multiple projects.
  • Focus on integrating accessibility into the product development process.
  • Exemplary communication and presentation skills.
  • Ability to represent accessibility's importance from product and technical perspectives.
  • Skilled in creating clarity from ambiguity and leading without authority.

Education:

BA/BS degree or equivalent practical experience.

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