Technical Solutions Consultant

2 weeks ago


Raleigh, North Carolina, United States Lucid Software Full time

Lucid Software stands at the forefront of visual collaboration, empowering teams to transform ideas into reality. We uphold our core principles: relentless innovation, passion and excellence in all endeavors, individual empowerment, initiative and ownership, and prioritizing teamwork over ego. At Lucid, we embrace diversity and are committed to fostering a respectful and inclusive culture for all. Our hybrid work model promotes a healthy work-life balance, allowing flexibility to work remotely, from our offices, or a blend of both based on the role's requirements.

Since our inception, Lucid Software has garnered numerous accolades for our products, business practices, and workplace culture. Recognitions include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, alongside our inclusion in the Forbes Cloud 100 and ranking among the top 100 on G2's 2023 Best Global Software Companies. Our products are utilized by leading organizations worldwide, including prominent clients such as Google, GE, and NBC Universal, with partnerships featuring industry giants like Google, Atlassian, and Microsoft.

We are seeking a bright, curious, and organized individual to become a part of our Solutions Engineering (SE) team. This position will collaborate closely with the Lucid sales team to drive the growth of our innovative product suite: Lucidchart, Lucidspark, and Lucidscale. As the technical liaison throughout the sales process, you will play a pivotal role in Lucid's success by demonstrating our product offerings and developing business solutions that address real-world challenges faced by our clients.

Key Responsibilities:

  • Design and present tailored technical demonstrations of the Lucid product suite to potential clients and existing customers.
  • Establish yourself as a trusted product authority internally and a valuable resource for clients.
  • Engage in creative and strategic problem-solving to enhance efficiencies within the SE team.
  • Address security inquiries and mitigate concerns effectively.
  • Maintain regular communication with Product and Engineering teams to convey customer challenges and achievements.
  • Perform additional duties as required.
Essential Qualifications:
  • 1-2 years of relevant experience in a technical or client-facing role.
  • Colleagues would describe you as enthusiastic, technically adept, diligent, enjoyable to work with, and proactive.
  • Exhibit a strong commitment to customer success.
  • Exceptional written and verbal communication skills, including proficiency in presentations.
  • Detail-oriented, organized, and a collaborative team player.
  • Proactive approach to problem-solving, favoring solutions over dismissing ideas.
  • Alignment with Lucid Software's products and cultural values.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Experience in a customer-facing capacity.
Preferred Qualifications:
  • Willingness to occasionally work from our Raleigh, NC office.
  • Experience in a customer-facing role, particularly in sales or within a SaaS organization.
  • Familiarity with coding, Excel formulas, or other technical software tools.
  • Knowledge of Cloud Networking Architecture or Information Security is advantageous.
  • Design-oriented with an understanding of current UX design trends.
  • Experience with SCRUM/Agile methodologies.


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