IT Support Specialist

2 weeks ago


Milwaukee, Wisconsin, United States Wisconsin Community Services, Inc. Full time
Job Summary

We are seeking a highly skilled and motivated IT Help Desk Technician to join our team at Wisconsin Community Services, Inc. As a key member of our IT department, you will be responsible for providing exceptional end-user support and troubleshooting technology issues for our organization.

Key Responsibilities
  • End-User Support: Provide first-level contact for WCS issues, communicate clearly with end-users, and engage other teams as needed.
  • Caseload Management: Manage a wide variety of tickets, report on progress, and escalate complex support cases.
  • Issue Monitoring: Identify and resolve repeating incidents, recommend procedure modifications, and create permanent solutions.
  • Training and Development: Participate in ongoing training sessions, webinars, and professional development courses to stay current on support changes.
  • Project-Based Work: Assist and/or manage projects to advance WCS alongside our strategic plan.
Requirements
  • Education: Minimum of 2-year technical degree in Information Technology or related field, or 2 years' experience.
  • Preferred Qualifications: Experience administering software licenses, Office 365 administration, mobile device configuration, VOIP systems, and IT camera systems.
Knowledge, Skills, and Abilities
  • Technical Knowledge: Familiarity with common information technology issues and ability to resolve.
  • Customer Service: Great customer service and PC, laptop, windows 10/11, and printer trouble-shooting skills.
  • Communication: Excellent verbal and written communication skills.
  • Attention to Detail: Strong attention to detail and ability to multi-task.
Working Conditions

Workload includes a combination of deskwork and physical labor throughout the agency facilities. Travel to other WCS locations within southeast Wisconsin is required. After-hours support is sometimes necessary.

This position requires the use of sensory skills to effectively communicate and interact with other employees and the public. Some tasks will require manual lifting of computer and network gear weighing up to 50 pounds, as well as maneuvering under desks for cable management.



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