Customer Support Specialist

3 weeks ago


Dallas, Texas, United States Care Full time
Job Overview

Care.com is a leading provider of online services for finding family care and care jobs. We're seeking a highly skilled Customer Support Specialist to join our team in Dallas, TX. As a key member of our Care Specialist Team, you will provide exceptional customer service to our members, addressing their diverse needs and concerns.

Key Responsibilities
  • Provide expert assistance to members via phone, email, web, and chat, addressing their needs and concerns in a professional and empathetic manner.
  • Conduct comprehensive needs assessments to identify member requirements and provide education on relevant topics, including emotional wellness, home care, and legal financial matters.
  • Document important details on member needs and provide information to our Research Team and relevant third-party partners to facilitate referrals.
  • Stay current with the latest information and resources to meet our clients' diverse requests, demonstrating a high level of professionalism and a strong work ethic.
Requirements
  • Bachelor's Degree preferred, or relevant work experience in a human services field.
  • 2-4+ years of client service experience, preferably in a human services field.
  • High emotional intelligence and strong communication skills, both written and verbal.
  • Team player with a passion for delivering exceptional customer service.
  • Exceptional analytical, organizational, and time management skills.
  • Strong change agility and ability to pivot quickly as needed.
  • Comfortable in a fast-paced environment.
  • Comfortable meeting or exceeding daily and weekly KPI benchmarks.
  • Open to feedback, ongoing learning, and comfortable asking questions.
  • Reliable and consistently punctual.
  • Independent judgment and discretion.
About Care.com

Care.com is a consumer tech company with heart, dedicated to solving human challenges. We're a team of entrepreneurs, self-starters, and big thinkers united behind a common cause. Our culture and products reflect our mission to connect people in new ways and provide innovative solutions for families and caregivers.

As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. We're committed to providing reasonable accommodations for qualified individuals with disabilities.



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