Front Desk Associate

2 days ago


Virginia Beach, Virginia, United States VP Management LLC Full time
Front Desk Associate Job Description

VP Management LLC is seeking a highly skilled Front Desk Associate to join our team at the Pounding Mill hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests and ensuring the smooth operation of the front desk.

Key Responsibilities:
  • Greet guests and provide excellent customer service, ensuring guests' needs are met throughout their stay
  • Handle checkins and checkouts efficiently and accurately
  • Process payments and maintain accurate records of transactions
  • Answer incoming calls and assist guests with inquiries and requests
  • Respond to guest complaints and find solutions to resolve any issues
  • Maintain a clean and organized front desk area
  • Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready for checkin and any maintenance issues are promptly addressed
  • Keep track of room availability and make reservations for future bookings
  • Upsell hotel amenities and promote special packages to guests
  • Follow all safety and security procedures to ensure a safe environment for guests and staff
Requirements:
  • High school diploma or equivalent
  • Prior experience in a customer service or hospitality role preferred
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office and experience with hotel booking software a plus
  • Ability to multitask and work in a fastpaced environment
  • Availability to work a flexible schedule including evenings and weekends
  • Must be reliable and punctual
  • Must maintain a professional and friendly demeanor at all times
EEOC Statement:

VP Management LLC is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All qualified applicants will receive consideration for employment without regard to these protected classifications.



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