Senior Workers Compensation Claims Adjuster
5 days ago
Position: Workers Compensation Adjuster III
Summary:This role reports directly to the Claims Supervisor and may involve providing technical support in their absence. The Adjuster is responsible for managing a portfolio of claims, including those of significant complexity or unique circumstances, in compliance with relevant regulations and company policies.
Key Responsibilities:
- Conduct a thorough three-point contact on all new claims within 24 hours, engaging the claimant, employer, and treating physician to gather essential details regarding the incident and the claimant's treatment status.
- Accurately document ongoing case details and pertinent information necessary for determining compensability, disability payments, vendor usage, and case progression towards resolution.
- Ensure all indemnity claims have a current action plan outlining anticipated activities for claim resolution.
- Collaborate with medical case managers to enhance early return-to-work opportunities, minimizing extended disability payments and associated costs.
- Refer cases with suspected fraudulent activity to the Special Investigations Unit (SIU).
- Pursue subrogation from liable third parties and manage cases involving multiple defendants or pre-existing disabilities.
- Maintain compliance with all applicable statutes, service contracts, and company guidelines throughout the claims process.
- Review and approve vocational rehabilitation plans as necessary.
- Establish and adjust monetary reserves for cases in accordance with assigned authority levels.
- Evaluate medical bills for appropriateness before processing for payment.
- Exhibit professionalism and maintain a courteous demeanor while representing the company.
- Respond to inquiries promptly, addressing phone messages within 24 hours and written inquiries within one week.
- Possess a solid understanding of the Labor Code as it pertains to workers' compensation claims.
- Manage litigation processes effectively.
- Perform additional duties as assigned by the Supervisor or Manager.
Required Competencies:
- Problem Solving: Identifies and resolves issues efficiently; analyzes information skillfully; develops alternative solutions.
- Customer Service: Handles challenging customer interactions; responds promptly to needs and requests.
- Interpersonal Skills: Focuses on conflict resolution; maintains confidentiality; listens actively.
- Team Collaboration: Supports team efforts to achieve success.
Qualifications:
To be successful in this role, candidates must demonstrate the ability to perform essential duties satisfactorily. The following qualifications are representative of the knowledge, skills, and abilities required:
- Bachelor's degree from an accredited institution; a minimum of seven years of relevant experience or training; or a combination of education and experience.
- Extensive claims handling expertise, including at least five years of experience managing indemnity cases with complex issues, and possession of an SIP certificate.
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