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Lead Claim Investigator

2 months ago


Fresno, California, United States Crawford & Company Full time
Commitment to Excellence in Every Interaction

Position Overview
  • Flexible Work-from-Home Opportunity
  • Looking for professionals experienced in managing California Workers Compensation claims
  • SIP certification is mandatory
  • Potential for Bonus Incentives
  • Various Employee Discounts Available
Conduct thorough investigations and resolve intricate, high-value claims efficiently and fairly with minimal oversight. Operate within established authority on moderate to complex claims. Assess coverages, ascertain liability and compensability, gather information, coordinate property damage evaluations, and settle claims by employing best practices in claims management. Evaluate and establish reserves using sound judgment. Support supervisors and legal representatives in preparing cases for litigation. Provide training and mentorship to new team members.

Key Responsibilities
  • Utilizes independent judgment to interpret and make decisions on complex and atypical policy coverages, determining applicability to submitted claims.
  • Oversees all investigative activities related to complex claims, guiding the discovery and litigation strategy in collaboration with legal counsel.
  • Analyzes claims data and generates reports for clients, carriers, and management.
  • Establishes reserves based on expertise and independent judgment, authorizing payments within designated authority, ensuring claims are settled cost-effectively and disbursements are timely.
  • Facilitates prompt and fair claim settlements, issuing company drafts for claims within authority limits.
  • Identifies subrogation and third-party recovery opportunities, adhering to reclaim procedures.
  • Evaluates claims activities and prepares reports for clients, carriers, and management, participating in claims reviews.
Qualifications
  • Bachelor's degree or equivalent experience is required.
  • Workers Compensation (WC) Adjuster License is required based on jurisdictional regulations.
  • 4-8 years of technical claims investigation and settlement experience in Claims or a related field.
  • Ability to work autonomously while assimilating various technical subjects.
  • Strong written and verbal communication, negotiation, and presentation skills.
  • Advanced analytical and problem-solving abilities, with the capacity to manage and prioritize multiple projects.
  • Effective interpersonal skills to engage with all levels of internal and external stakeholders.
Preferred Qualifications:
  • IIA, AIC, AEI, and/or CPCU designations.
About Crawford & Company

Why Choose Crawford?

At Crawford, we understand that a claim represents more than just a number; it signifies a person, a child, a friend—someone who relies on us during challenging times. By aiding in the restoration of their lives, we contribute to the revitalization of our community, one claim at a time.

Our employees are empowered to grow, encouraged to take initiative, and inspired to innovate. Our leading team in the industry develops new solutions for the sectors and clients we serve. We seek the next generation of leaders to join us on this journey.

With a presence in over 70 countries and a diverse linguistic background, we reflect the global nature of our audience. Despite our extensive reach, we operate as One Crawford, united in our purpose, vision, and values. Discover more about us.

When you join Crawford, you become part of the One Crawford family.
  • Our comprehensive compensation packages offer more than just a competitive salary.
  • Pay and incentive structures that reward outstanding performance.
  • Benefit programs designed to promote financial, physical, and mental well-being.
  • Training initiatives that foster continuous learning and career advancement while enhancing job performance.
  • Sustainability efforts that contribute to the communities where we live and work.
  • A culture that values respect, collaboration, entrepreneurial spirit, and inclusivity.
Crawford & Company is an Equal Opportunity Employer and participates in E-Verify.