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Overnight Front Desk Supervisor
2 months ago
We are a leading luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
Our CultureWe believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Our purpose is to create impressions that will stay with our guests for a lifetime. We achieve this by truly connecting with the people and the world around us.
About the RoleWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Four Seasons Hotel San Francisco at Embarcadero. As a key member of our Rooms division, you will be responsible for assisting guests with luggage, making deliveries, and providing exceptional customer service.
Key Responsibilities:- Assist guests with luggage during arrival and departure
- Make necessary deliveries to and pick up from guest rooms
- Transport guest and hotel packages and parcels
- Provide exceptional customer service and respond to guest inquiries
- One-year luxury hotel experience
- Strong supervisory skills, including decision making, communication, deductive reasoning, and problem solving
- Exceptional communication skills and command of the English language
- Additional language preferred but not required
- Completion of post-secondary education in hospitality or a related field
- Strong customer service, multi-tasking, and communication skills
- Knowledge of Opera Property Management System
- Responsive to constructive feedback from hotel leadership
- Hourly rate: $35.02
- Complimentary medical, dental, and vision insurance plans
- 401k retirement plan
- 8 weeks of new parental leave pay
- Fur baby/pet insurance
- Complimentary accommodation at other Four Seasons hotels and resorts
- Complimentary employee meals
- Paid holidays, vacation, and sick days
- Laundered employee uniform
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
