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Customer Service Representative

2 months ago

San Francisco, California, United States TTEC GOVERNMENT SOLUTIONS, LLC Full time
{"h1": "Customer Service Representative - Mandarin-English Bilingual", "p": "At TTEC Government Solutions, LLC, we're committed to delivering exceptional customer experiences. As a Mandarin-English Bilingual Customer Service Representative, you'll play a vital role in helping customers with their Clipper card-related inquiries and transactions.

**Key Responsibilities:**

* Provide face-to-face support to Clipper customers in the Embarcadero BART station in San Francisco
* Issue Clipper cards and add transit value using a custom Point-of-Sale system
* Respond to a wide range of questions about using physical and mobile Clipper cards
* Account for cash, commuter checks, and credit/debit card payments

**Requirements:**

* Bilingual in English and Mandarin
* Basic Excel and computer knowledge
* Cash handling experience
* Ability to handle and deescalate customer service situations

**What We Offer:**

* A supportive and inclusive work environment
* Opportunities for career growth and professional development
* A competitive base wage starting at $21 per hour, plus performance bonus opportunities

**About TTEC:**

We're a global company dedicated to making customers happy. We're proud to be an equal opportunity employer and value diversity and inclusion in our workplace.

If you're passionate about delivering exceptional customer experiences and have a caring and supportive nature, we encourage you to apply for this role.", "h2": "About TTEC", "p": "TTEC is a global company that helps businesses build engaged, pleased, and profitable customer experiences. We're committed to making customers happy and value diversity and inclusion in our workplace.

We're proud to be an equal opportunity employer and offer a supportive and inclusive work environment.

If you're passionate about delivering exceptional customer experiences and have a caring and supportive nature, we encourage you to apply for this role.", "h3": "What We Offer", "ul": "A supportive and inclusive work environmentOpportunities for career growth and professional developmentA competitive base wage starting at $21 per hour, plus performance bonus opportunities"}