Telecom Account Manager

3 weeks ago


Wichita, Kansas, United States Mass Markets Full time

About the Role
As a Telecom Account Manager at Mass Markets, you will play a key role in building and maintaining strong relationships with our clients and their customers. Your primary responsibility will be to handle inbound and outbound contacts in a professional and courteous manner, utilizing your exceptional communication skills to resolve customer issues and meet their needs.

Responsibilities
Key responsibilities of this role include:
- Handling inbound and outbound contacts in a timely and professional manner
- Utilizing systems and technology to complete account management tasks
- Documenting and processing customer claims in appropriate systems
- Following all required scripts, policies, and procedures
- Complying with requirements surrounding confidential information and personal information

Requirements
To succeed in this role, you must have a high school diploma or equivalent, excellent communication skills, and a proven track record of success in a customer-facing environment. A background in sales or customer service is preferred, but not required.



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