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Plumbing Service Representative

2 months ago

Philadelphia, Pennsylvania, United States Benjamin Franklin Plumbing Full time
{"Job Title": "Client Care Representative", "Job Summary": "We are seeking a skilled Client Care Representative to join our team at Benjamin Franklin Plumbing. As a Client Care Representative, you will be responsible for answering incoming client telephone calls, assisting with the supervision and dispatching of scheduled service and maintenance calls, and reporting to the Call Center Manager.", "Key Responsibilities": "
  • Answer incoming client telephone calls and provide exceptional customer service
  • Assist with the supervision and dispatching of scheduled service and maintenance calls
  • Notify clients ahead of time if the Plumber is not going to arrive within the scheduled time window
  • Call Agreement Membership clients to schedule service appointments
", "Requirements": "
  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills are essential
  • Good computer software skills are necessary
  • Prior customer service experience is preferred
", "Benefits": "
  • Competitive hourly rate of $22.00
  • Flexible scheduling to accommodate your needs
  • Opportunities for career growth and development
", "Company Overview": "Benjamin Franklin Plumbing is a leading provider of plumbing services. We value professionalism, punctuality, and customer satisfaction. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.", "Contact Information": "Please direct all inquiries about employment, benefits, scheduling, and compensation to the franchise location.", "Language": "en-US"}