Hotel Technology Solutions Manager
2 days ago
Job Summary:
The Hotel Technology Solutions Manager will be responsible for overseeing the implementation and maintenance of various technology platforms and business systems that impact our guests' stays. This role will work closely with hotel operations and corporate business units to select, implement, and maintain these technologies.
Key Responsibilities:
- Manage hotel technology product solutions and vendor relationships.
- Create product roadmaps, functionality documents, project plans, and presentations.
- Develop internal product standards and technical support materials.
- Facilitate contract negotiations and process final contracts.
- Verify project proposals and equipment orders.
- Provide budget guidance on operational costs and terms.
- Create and maintain lifecycle planning and budgets for implementations and upgrades.
- Work with hotel teams to assess product adoption and schedule product upgrades.
- Manage project closure and operational handoff for product support by the IT Support Services and business teams.
- Serve as a point of escalation for Support Services and business teams as needed.
Requirements:
- Associates Degree in a hospitality or technology-related field or equivalent experience.
- Minimum 2-3 years of technology product and vendor management experience.
- Experience working with the hospitality industry is preferred.
- Knowledge of hotel and restaurant operations and familiarity with hotel technical products.
- Proficient in project management methodologies and Microsoft Office Suite products.
- Ability to manage multiple concurrent projects and competing priorities.
- Aptitude for innovation and the ability to present succinct product ideas to leadership.
- Understanding of vendor product roadmaps and their impact on technology and operational strategies.
- Experience working with cross-functional teams at different reporting levels.
- Excellent communication, interpersonal, organizational, presentation, and problem-solving skills.
Travel Requirements:
40% travel required.
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