Guest Information Specialist
4 weeks ago
The Jekyll Island Guest Information Center is seeking a highly skilled Guest Information Specialist to provide exceptional customer service to guests visiting the island. As a key member of our team, you will be responsible for greeting guests, answering questions, and providing information on island activities, events, and attractions.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to inquiries in a professional and courteous manner.
- Operate a point-of-sale system for retail sales and parking fee transactions.
- Deposit receipts, complete verification of deposit records, and ensure all monies are accounted for.
- Provide visitors with maps, directions, and information in a helpful and courteous manner.
- Participate in training activities to optimize customer service skills.
- Restock brochures and notify the Manager of low inventory levels.
- Restock inventory and maintain a clean and orderly sales floor.
- Apply AVI stickers to customer vehicles and enter data into the parking database.
- Assist customers at Plaza gates as needed.
- Assist with special projects as assigned.
- High school diploma or equivalent required, some college preferred.
- Two years retail/customer service experience preferred; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this position.
- Computer skills, including Microsoft Office, required.
- Strong communication skills, ability to work independently or as part of a team.
- Flexible availability, including weekends, evenings, and holidays.
- Reliable and punctual.
- Credit, Criminal, and MVR background check required.
- Majority of work is performed both indoors and outside.
- Work performed may be subject to extreme heat and adverse weather, including rain and/or cold temperatures.
- Noise level is considered normal to loud.
- Work is subjected to hazards, including moving vehicles.
- Exert up to 35 pounds of force occasionally and/or up to 15 pounds frequently and a negligible amount of force constantly to move objects.
- More than 50% of a typical work day will be spent walking, standing, balancing, reaching, using fingers to handle objects, and using repetitive motions of the wrist, hands, and fingers.
- Between 25% and 50% of the typical work day will be spent stooping and lifting.
- Less than 25% of the day is spent kneeling, crouching, sitting, pushing, and pulling.
- Sensory abilities required include vision, hearing, and touching, with more than 50% of the day spent communicating, talking, and hearing.
- Must have visual clarity to prepare and analyze data and figures, use the computer, and extensive reading.
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