Guest Information Specialist

4 weeks ago


La SalvetatLauragais, Occitanie, United States Jekyll Island Georgia Full time
Job Summary:

The Jekyll Island Guest Information Center is seeking a highly skilled Guest Information Specialist to provide exceptional customer service to guests visiting the island. As a key member of our team, you will be responsible for greeting guests, answering questions, and providing information on island activities, events, and attractions.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to inquiries in a professional and courteous manner.
  • Operate a point-of-sale system for retail sales and parking fee transactions.
  • Deposit receipts, complete verification of deposit records, and ensure all monies are accounted for.
  • Provide visitors with maps, directions, and information in a helpful and courteous manner.
  • Participate in training activities to optimize customer service skills.
  • Restock brochures and notify the Manager of low inventory levels.
  • Restock inventory and maintain a clean and orderly sales floor.
  • Apply AVI stickers to customer vehicles and enter data into the parking database.
  • Assist customers at Plaza gates as needed.
  • Assist with special projects as assigned.
Requirements:
  • High school diploma or equivalent required, some college preferred.
  • Two years retail/customer service experience preferred; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this position.
  • Computer skills, including Microsoft Office, required.
  • Strong communication skills, ability to work independently or as part of a team.
  • Flexible availability, including weekends, evenings, and holidays.
  • Reliable and punctual.
  • Credit, Criminal, and MVR background check required.
Working Conditions:
  • Majority of work is performed both indoors and outside.
  • Work performed may be subject to extreme heat and adverse weather, including rain and/or cold temperatures.
  • Noise level is considered normal to loud.
  • Work is subjected to hazards, including moving vehicles.
  • Exert up to 35 pounds of force occasionally and/or up to 15 pounds frequently and a negligible amount of force constantly to move objects.
  • More than 50% of a typical work day will be spent walking, standing, balancing, reaching, using fingers to handle objects, and using repetitive motions of the wrist, hands, and fingers.
  • Between 25% and 50% of the typical work day will be spent stooping and lifting.
  • Less than 25% of the day is spent kneeling, crouching, sitting, pushing, and pulling.
  • Sensory abilities required include vision, hearing, and touching, with more than 50% of the day spent communicating, talking, and hearing.
  • Must have visual clarity to prepare and analyze data and figures, use the computer, and extensive reading.


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