Guest Services Specialist
7 months ago
Guest Services Specialist is responsible for delivering exceptional customer service. This role will answer calls and field them accordingly, address questions and needs of the customers and provide an overall welcoming environment. REQUIREMENTS AND QUALIFICATIONSHigh school diploma or equivalentProficient in Microsoft Office, and data entry experience Multi-line telephone experienceProfessional appearance and dispositionFluent in English language Strong listening skills Excellent verbal and written communication skillsMust be able to convey messages to employees clearly and quicklyDetail orientedProblem solverOutstanding customer service skillsMust be a team player, self-motivatedAbility to multi-task DUTIES AND RESPONSIBILITIESOperate a multi-line phone systemAnswer all incoming calls; ideally by the third ring with a friendly voice, polite, professional manner, and transfer them to the appropriate person or department quicklyCommunicate with callers in an efficient manner, minimizing the time they are put on holdKeep written records of who is on hold Take detailed messages when a call cannot be completed including name, phone number, time of call, and information requested to be delivered to the appropriate party in a timely mannerUse the caller's name whenever possibleHandle customer complaints effectively and direct the customer if required to the appropriate managerWelcome visitors in a warm and friendly manner, and answer customers questionsKeep detailed and accurate records of visitor requests and calls receivedMaintain the general office filing systemReceive deliveries, sort, and distribute incoming mailFollow procedure for time clocks and ensures is properly clocking in and out of work dailyMaintains professional appearance and neat work areaTake inventory of office supplies and refreshments, restock as neededHandle retail apparel salesPerform other job-related duties as assigned by managementEMPLOYEE BENEFITS Health, Dental, and Vision coverage for employee401K Plan Paid time off Paid training, growth opportunityEmployee vehicle purchase planDiscounts on products and services Long-term job securityCompensation: $20 -25/hr. depending on experienceWe are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
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Hotel Guest Services Coordinator
2 weeks ago
La Jolla, California, United States Hilton Hotels Corporation Full timeRole Overview:As a Concierge Representative at Hilton Hotels, you will be the first point of contact for our guests. Your primary responsibility will be to provide exceptional customer service, ensuring that every guest feels welcome and supported during their stay. This includes registering guests, handling check-outs, and providing information about the...
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Guest Services Ambassador Supervisor
21 hours ago
La Jolla, California, United States La Jolla Beach & Tennis Club Full timeAbout the RoleWe are seeking a dynamic and experienced Bell Person/ Ambassador to oversee the smooth operation of our guest services department. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. As the ambassador for the La Jolla Beach & Tennis Club,...
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Resort Guest Services Coordinator
2 weeks ago
La Jolla, California, United States Estancia La Jolla Hotel and Spa Full timeAbout the RoleThe Assistant Front Office Manager is responsible for ensuring that the Front Office staff operate and deliver the highest service standards. This includes proactively partnering with the Front Office Manager to achieve this goal. The ideal candidate will have prior lead or supervisory experience in a similar role and excellent communication...
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Guest Service Agent
2 months ago
La Jolla, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0B2KO [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
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Guest Service Agent
2 months ago
La Jolla, United States Hilton Full timeHilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team. The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla. The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms. Be part of a team...
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Overnight Guest Service Agent
2 weeks ago
La Jolla, United States Hilton Hotels & Resorts Full timeSpecifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmatio Guest Service, Guest, Agent, Overnight, Service, Hospitality
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Overnight Guest Service Agent
2 weeks ago
La Jolla, United States Hilton Hotels & Resorts Full timeHilton La Jolla Torrey Pines is searching for an Overnight Guest Service Agent to join the team. The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla.The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms.Be part...
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Customer Experience Specialist
3 days ago
La Jolla, California, United States Sprinkles Cupcakes Full time**Job Title:** Customer Experience Specialist**Company Overview:Sprinkles Cupcakes is a bakery that specializes in creating extraordinary memories and connections to our fresh baked goods.We are looking for a customer experience specialist to join our team. As a customer experience specialist, you will be responsible for creating and maintaining the...
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Customer Service Specialist
5 hours ago
La Mirada, California, United States Living Spaces Full timeThe role of a Retail Customer Service Specialist at Living Spaces is to deliver exceptional guest experiences and ensure seamless transactions. With a focus on customer satisfaction, you will maintain the cash office and operations counter with precision. Key responsibilities include:Essential DutiesExecute all company training modules effectively.Greet and...
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Guest Experience Specialist
7 days ago
La Crescent, Minnesota, United States Kwik Trip Full timeWe are looking for Guest Experience Specialists to join our team at Kwik Trip, Inc. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for guests in our clean, state-of-the-art facilities.**Job Description:**Kwik Trip is an innovative company that offers a variety of career...
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Environmental Services Specialist
4 weeks ago
La Jolla, California, United States Institute of Inspection , Cleaning and Restoration Certification Full timeCompany OverviewInstitute of Inspection, Cleaning and Restoration Certification is a renowned professional cleaning company with over 60 years of experience in exceeding customer expectations. Our commitment to excellence is guided by five key attributes that set us apart from the competition: We Are ExpertsWe Are CommittedWe Are CompleteWe Are DrivenWe Are...
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Administrative Support Specialist
4 days ago
La Jolla, California, United States The Rockridge Group Full timeJob SummaryThe Administrative Support Specialist will provide critical support to our front desk team. This full-time, hourly position offers a competitive salary and opportunities for professional growth and development.Key Responsibilities:Provide exceptional customer service to patients and guestsTake accurate insurance information and schedule...
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Mechanical Maintenance Specialist
2 weeks ago
La Jolla, California, United States LA Jolla Beach & Tennis Club Full timeJob SummaryWe are seeking a highly skilled Mechanical Maintenance Specialist to join our team at the La Jolla Beach & Tennis Club. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our oceanfront restaurant and hotel.About UsThe La Jolla Beach & Tennis Club is a leading hospitality provider in San Diego,...
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Service Assistant
5 hours ago
La Jolla, California, United States BJ's Restaurants Full timeWe are seeking a Service Assistant to join our team at BJ's Restaurants. As a Service Assistant, you will be responsible for providing exceptional brewhouse experiences to our guests by maintaining dining room cleanliness and ensuring a positive atmosphere.About the JobThe ideal candidate will be able to work in a fast-paced environment, be highly organized,...
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Supervisor Guest Services
2 months ago
La Follette, United States Genesis Healthcare LLC Full timeCumberland Village seeks a Guest Service Supervisor, full time, Monday through Friday, days and must have past customer service experience! Apply Today! * Long Term/Short Term Care Experience* The Guest Services Supervisor oversees Customer Service, Recreation - Entertainment, the Gift Shop, and Salon Services; supervises Guest Services Department staff,...
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Supervisor Guest Services
2 weeks ago
La Follette, United States Genesis Healthcare LLC Full timeFULL-TIME GUEST SUPERVISOR / M-F 8:00 AM - 5:00 PM MUST HAVE CUSTOMER SERVICE & LTC/STC EXPERIENCE The Guest Services Supervisor oversees Customer Service, Recreation - Entertainment, the Gift Shop, and Salon Services; supervises Guest Services Department staff, receptionists, and volunteers. This individual is a member of the nursing center...
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Front Desk Service Representative
2 weeks ago
La Jolla, California, United States Aimbridge Hospitality Full time**About the Role**">Aimbridge Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest service and ensure a smooth stay experience. As a key member of our hospitality team, you will be responsible for greeting and welcoming guests, handling check-ins and check-outs, and providing information about hotel services and facilities.The ideal...
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Bell Service Ambassador
24 hours ago
La Jolla, California, United States La Jolla Beach & Tennis Club Full timeJob OverviewThe La Jolla Beach & Tennis Club is seeking a skilled Bell Person to join our team at our oceanfront property.This position provides excellent opportunities for growth and development, with competitive pay and benefits. As a key member of our front desk team, you will be responsible for providing exceptional customer service to guests, answering...
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Guest Service Specialist
6 hours ago
La Fage-Saint-Julien, Occitanie, United States Spencer Gifts Full timeJob Description: At Spencer Gifts, we're passionate about creating an unforgettable shopping experience for our guests. As a Sales Associate, you'll be responsible for delivering exceptional guest service, generating sales, and contributing to a positive and inclusive team culture.Key Responsibilities:Provide personalized guest service by responding to...
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Guest Services Manager
4 weeks ago
La Follette, United States Genesis Healthcare LLC Full timeAbout the RoleCumberland Village seeks a Guest Service Supervisor, full-time, Monday through Friday, days. This position requires past customer service experience.We are seeking a dedicated and compassionate individual to oversee Customer Service, Recreation - Entertainment, the Gift Shop, and Salon Services; supervise Guest Services Department staff,...