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Guest Information Specialist
1 month ago
The Jekyll Island Authority is seeking a Guest Information Specialist to join our team. As a Guest Information Specialist, you will be responsible for providing exceptional customer service to our guests, answering questions, and providing information and directions. You will also be responsible for operating a point-of-sale system for retail sales and parking fee transactions.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to inquiries and providing information and directions.
- Operate a point-of-sale system for retail sales and parking fee transactions.
- Deposit all receipts, complete verification of deposit records, and ensure all monies are accounted for.
- Provide visitors with maps, directions, and information helpfully and courteously.
- Participate in training activities to optimize customer service skills.
- Restock brochures and notify the Manager of low inventory levels.
- Restock inventory and maintain a clean and orderly sales floor.
- Enter customer's vehicle information data into the parking database.
- Assist customers at Plaza gates as needed.
- Assist with special projects as assigned.
- Perform other duties as assigned.
- Two years of preferred retail/customer service experience or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this position.
- Computer skills, including Microsoft Office, are required.
- Strong communication skills and ability to work independently or as part of a team.
- Flexible availability, including weekends, evenings, and holidays.
- Reliable and punctual.
- Credit, Criminal, and MVR background checks are required.
- The majority of the work is performed both indoors and outside. Work may be subject to extreme heat and adverse weather, including rain and cold temperatures.
- The noise level is considered normal to loud.
- Work is subjected to hazards, moving vehicles.
- Exert up to 35 pounds of force occasionally and up to 15 pounds frequently and constantly exert negligible force to move objects.
- More than 50% of a typical workday will be spent walking, standing, balancing (standing on and using 1-2 steps), reaching, using fingers to handle objects such as money, and using repetitive wrist, hands, and fingers motions.
- Between 25% and 50% of the typical workday will be spent stooping (bending at the waist) and lifting.
- Less than 25% of the day is spent kneeling, crouching, sitting, pushing, and pulling.
- Sensory abilities require vision, hearing, and touching, with more than 50% of the day spent communicating, talking, and hearing.
- Must have visual clarity to prepare and analyze data and figures, use the computer, and expansive reading.
