Guest Services Desk Clerk

4 months ago

La Crosse, United States Festival Foods Full time

Location : Name:
La Crosse - Village

Company Overview:

ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. Youll see it in everything from our daily interactions to how we treat our guests even in our extensive associate benefits and programs.

Job Summary:

Job Title: Guest Services Clerk

FLSA Status: Hourly

Reports To: Guest Services Manager

Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.

Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; youll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
  • Responds to guest inquiries regarding offers, promotions, and events
  • Adopts the guidelines established by Festival to resolve the complaints from guest
  • Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
  • Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
  • Records details of comments, inquiries, complaints, and actions taken
  • Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
  • Performs guest verifications, processing orders, applications, forms, and requests
  • Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
  • Directs unresolved issues and requests to the appropriate designated resource
  • Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service
  • Performs other duties as assigned
  • Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
  • Ability to process information/merchandise through register system
  • Ability to communicate with associates and guests
  • Ability to read, count, and write accurately
  • Ability to operate all equipment necessary to perform the job
  • Knowledge of wide range of goods and services of Festival
  • Ability to deal with multiple projects simultaneously
  • Strong communication, interpersonal, and guest service skills
  • Should have sound practical judgment of priorities
  • Interest in helping and working with guests

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed

WORK SCHEDULE

The Guest Services Clerk is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individuals availability.

Benefits Overview:
WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household. Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, were proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates free ownership in the company and an opportunity to share in Festivals growth and success. Associates are given shares based on their years of service and earnings.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Address:
2500 State Road

City:
La Crosse

State:
WI

Postal Code:
54601

  • Guest Service Desk Clerk

    3 weeks ago

    La Crosse, United States Festival Foods Grocery Store Full time

    What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and Guest Service, Service Desk, Clerk, Guest, Store Associate, Retail, Grocery, Support

  • Front Desk Supervisor

    4 weeks ago

    La Jolla, California, United States LA Jolla Beach & Tennis Club Full time

    Job SummaryWe are seeking a highly skilled Front Desk Supervisor to join our team at the La Jolla Beach & Tennis Club, a beautiful oceanfront property. As a Front Desk Supervisor, you will be responsible for supervising the Front Desk in its day-to-day operations and ensuring overall guest satisfaction by solving problems and providing exemplary customer...

  • Market Grille Express Clerk

    3 weeks ago

    La Crosse, United States Hy-Vee Full time

    Hy-Vee - 4200 State Road [Restaurant Team Member] As an Express Clerk at Hy-Vee, you'll: Assist dining room personnel to ensure prompt and courteous service to guests; Assist with cleanliness and organization of dining room and serving stations; Clean tables or counters after guests have finished dining; Total receipts, at end of shift, to verify sales and...

  • Front Desk Supervisor Position

    1 month ago

    La Jolla, California, United States La Jolla Beach & Tennis Club Full time

    Job Title: Front Desk SupervisorLa Jolla Beach & Tennis Club is seeking a highly skilled Front Desk Supervisor to join our team at our beautiful oceanfront property.Key Responsibilities:Supervise the Front Desk in its day-to-day operations and ensure overall guest satisfaction by solving problems and providing exemplary customer service.Train and supervise...

  • Guest Service Representative

    4 months ago

    La Jolla, United States Pacifica Hotels Full time

    Pacifica Hotels is looking for an outstanding Guest Service Representative to work at the beautiful La Jolla Cove and Suites Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis. We are currently seeking a Guest Service Representative for La Jolla...

  • Guest Service Representative

    5 days ago

    La Jolla, United States Le Meridien Pasadena Arcadia Full time

    Pacifica Hotels is looking for an outstanding Guest Service Representative to work at the beautiful La Jolla Cove and Suites! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis. Essential Functions and Responsibilities of the job include but are...

  • Front Desk Supervisor

    3 weeks ago

    La Jolla, United States LA Jolla Beach & Tennis Club Full time

    The La Jolla Beach & Tennis Club is currently seeking a highly skilled Front Desk Supervisor to join our team at our beautiful oceanfront property! Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla...

  • Guest Services Agent

    4 weeks ago

    , LA, United States Highgate Hotels Full time

    Job SummaryThe Guest Services Agent is a key member of the Front Office team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide warm and welcoming service to guests at...

  • Front Desk Supervisor

    2 months ago

    La Jolla, United States LA Jolla Beach & Tennis Club Full time

    The La Jolla Beach & Tennis Club is currently seeking a highly skilled Front Desk Supervisor to join our team at our beautiful oceanfront property! Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla...

  • IT Desk Intern

    2 months ago

    La Crosse, United States J.F. Brennan Full time

    JOB REQUIREMENTS: The IT Help Desk Intern is responsible for providing technical assistance and support related to computer systems, hardware, and software. Runs diagnostic programs, isolates problems, and determines and implements solutions. IT Held Desk Intern Responsibilities: Monitor Service Desk daily for tickets assigned to the queue and process...

  • Service Desk

    5 months ago

    La Vergne, United States Planet Fitness Full time

    Job DetailsJob Location 215 La Vergne - La Vergne, TN Position Type Part Time Salary Range $13.00 - $14.00 Hourly Job Shift Any Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun...

  • Front Desk Agent

    1 month ago

    La Jolla, United States LA Jolla Beach & Tennis Club Full time

    The La Jolla Beach & Tennis Club is currently seeking a highly skilled Beach Club Front Desk Agent join our team at our beautiful oceanfront property! Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla...

  • Housekeeping Desk Attendant

    4 weeks ago

    La Quinta, United States Pyramid Global Hospitality Full time

    PropertyAbout UsAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Breakfast and Front Desk

    7 days ago

    La Jolla, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - JobID: DF6E444C907F8BF2B7B912069AE417D9 [Guest Service / Concierge] As a Front Desk Associate at Residence Inn by Marriott, you'll: Greet guests and provide exceptional customer service; Check guests in and out, ensuring accuracy and efficiency; Handle guest inquiries and resolve any issues or complaints; Maintain a clean and...

  • Housekeeping Desk Attendant

    1 month ago

    La Quinta, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Supervisor

    1 month ago

    La Vista, Nebraska, United States Atrium Hospitality Full time

    Front Desk SupervisorAt Atrium Hospitality, we are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team at the La Vista Courtyard by Marriott. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences, leading our front desk team, and ensuring seamless operations.Key...

  • File Clerk

    3 days ago

    La Plata, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: 0D8ECC1DEECD497285D7FF79C42712D9 [Administrative Assistant / Data Entry Clerk] As a File Clerk at Kelly Services, Inc., you'll: Perform clerical office duties such as document processing, report preparation, and data retrieval and filing; Respond to standard inquiries referring complex requests to appropriate staff members;...

  • Service Desk Overnight

    2 months ago

    La Vergne, United States Planet Fitness Full time

    Job DetailsJob Location 215 La Vergne - La Vergne, TN Position Type Part Time Salary Range $15.00 - $16.00 Hourly Job Shift Overnight Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have...

  • Front Desk Agent

    4 weeks ago

    La Jolla, California, United States LA Jolla Beach & Tennis Club Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at the La Jolla Beach & Tennis Club. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests and members, ensuring a positive and memorable experience for all.Key ResponsibilitiesCheck in and check out...

  • Guest Service Agent

    3 weeks ago

    La Jolla, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B2KO [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...