Front Desk Supervisor
3 days ago
We are seeking a highly skilled Front Desk Supervisor to join our team at the La Jolla Beach & Tennis Club, a beautiful oceanfront property. As a Front Desk Supervisor, you will be responsible for supervising the Front Desk in its day-to-day operations and ensuring overall guest satisfaction by solving problems and providing exemplary customer service.
Key Responsibilities- Train and supervise front desk clerks and PBX operators
- Act as Front Office Manager in the absence of the Front Office Manager
- Assist the Reservations and PBX Departments
- Read the Communication Log and make relevant entries
- Dispatch daily maintenance calls and work request orders to Engineering
- Use voicemail, pagers, and walkie-talkies at appropriate times
- Check guests in and out, fill out appropriate forms for payment, and post information to the computer system
- Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
- Assist the Reservations Department in booking and assigning rooms
- Responsible for accurate shift closing reports for front desk clerks
- Do key audits and re-key guest room locks when necessary
- Handle inquiries and provide information and directions to Guests and Members
- Inform housekeeping of check-outs and new arrivals
- Follow up on all outstanding guest assistance requests
- Function as Manager on Duty when needed
- Take Tennis reservations
- Relieve the switchboard for breaks
- Write Incident, Accident, and Guest Comment reports
- Associates degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively in English to customers, managers, guests, or employees of the organization
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate.
Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.
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