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Customer Care Specialist

2 months ago

Minneapolis, Minnesota, United States MMT INC Full time
{"Job Title": "Customer Care Specialist", "Job Summary": "We are seeking a highly skilled Customer Care Specialist to join our team at MMT INC. As a key member of our Customer Experience Center, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

* Provide administrative support to the Customer Experience Center
* Meet and greet customers and team members that visit the Customer Experience Center
* Support events scheduled at the CEC & manage logistical activities when needed.
* Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
* Analyzes a customer's needs and refers to other service or technical departments for follow-up or additional information as needed.
* Develop and implement sales campaigns and promote new offerings to increase order intake.
* Recapture aftermarket customers to grow share of wallet.
* May be assigned to support products that are more complex or critical.
* Uses a customer relationship application or database to record activities and research product information.

Support Sales Strategies/Opportunities:

* Work with sales and service department managers to support new/or existing sales opportunities.
* Determine customer needs and requirements based on purchase history and suggest appropriate solutions for cost savings opportunities that will increase overall sales revenue.
* Support all departmental initiatives to ensure sales growth and positive customer experience.
* Support sales opportunities by building rapport; providing technical information and explanations if possible and preparing quotations.
* Interact with customers and track results in CRM and ERP
* Identify decision makers among targeted leads in order to initiate sales process.
* Determine customer needs and requirements based on purchase history and suggest appropriate solutions for cost savings opportunities that will increase overall sales revenue.
* Maintain customer records and files; handle inquiries and troubleshoot customer issues.
* Communicate regularly with customers regarding the status of their order and provide detailed information should delays arise.
* Maintain a solid and professional working relationship with all associates and partners.
* Updates job knowledge by studying new product descriptions; participating in educational opportunities, internal system training.

Requirements:

* High school diploma or equivalent.
* 3-5 years of related experience.
* Bi-Lingual, Fluent in Spanish
* Able to lift up to 30 lbs.

Computer Skills:

* Proficient with Microsoft Office Suite
* Salesforce Experience a plus
* Epicor and Microsoft Great Plains experience a plus ", "Language": "en-US"}