OEM Field Service Specialist

2 weeks ago

Livermore, California, United States USSC Acquisition Corp Full time
Job Overview

USSC Acquisition Corp is dedicated to providing cutting-edge safety and survivability solutions that our clients can rely on to safeguard lives and assets. As a leading entity in our sector, we challenge norms by leveraging innovation to meticulously design and manufacture the next generation of safety technologies.

At USSC, we are addressing the most significant challenges in our industry with skilled professionals who share our vision for making a positive impact. Our environment is dynamic, vibrant, and forward-thinking. We strive to cultivate an inclusive atmosphere where every individual, irrespective of gender, race, religion, age, or background, can excel. We are fully committed to ongoing development and enhancement; we reinvest our earnings and resources into our workforce, our processes, and product advancements.

Position Title: Field Service OEM Representative

Department: Field Service

Classification: Exempt

Role Summary: The Field Service OEM Representative is responsible for delivering essential support to clients by maintaining and servicing our products.

Key Responsibilities: In this role, you will:

  • Deliver service and customer assistance on-site.
  • Oversee and implement all on-site installation, repair, maintenance, and testing activities.
  • Identify technical and customer-related issues while ensuring the highest level of client satisfaction.
  • Understand client needs and provide suitable recommendations and briefings.
  • Document field modifications and processes accurately to support future product updates, ongoing service, and potential warranty claims.
  • Determine service requirements; procure and assemble components and parts to fulfill service requests.
  • Generate timely and comprehensive service reports and updates.
  • Possess in-depth knowledge of all products produced by USSC and its suppliers/OEMs.
  • Foster positive relationships with clients.
  • Effectively plan and organize your work schedule.
  • Adhere to all company policies and safety protocols.
  • Perform additional duties as assigned.

Qualifications:

You would be an excellent candidate if you possess the following:

  • A high school diploma.
  • 1-3 years of experience as a technician or equivalent mechanical expertise.
  • Preferred experience in automotive or transit sectors.
  • Proficiency in reading blueprints and utilizing hand tools or other necessary equipment.
  • Ability to troubleshoot, test, repair, and maintain technical equipment.
  • Capability to lift up to 50 lbs.
  • Flexibility regarding work hours and travel.
  • A valid driver's license and passport, with the ability to travel internationally.
  • Familiarity with computerized business systems, including Excel, Word, email, and general computer skills.
  • Exceptional communication skills, including tact and diplomacy for customer service and conflict resolution.
  • Proven ability to manage multiple and diverse projects, demonstrating analytical thinking, planning, prioritizing, problem-solving, decision-making, and executing tasks with minimal supervision.
  • Ability to follow verbal and written instructions in English.
  • A strong commitment to safety and adherence to policies promoting a secure work environment.
  • A positive attitude and the ability to collaborate effectively in a team setting.
  • Capability to thrive in a fast-paced environment, managing pressure and adapting to changes quickly.
  • Understanding of the importance of attendance and punctuality in supporting company operations.
  • A willingness to work extended hours and some weekends to contribute to company growth.

At USSC, we uphold the core values that define our excellence.
P A S S I O N to build the future together.
People Attitude Service Safety Innovation One Company Nimble

This position description serves to guide the responsibilities of the individual in this role. It is not intended to restrict the creativity and thinking of the person in this position, nor does it encompass all tasks that may be required.

USSC Acquisition Corp is an Equal Opportunity Employer

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