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OEM Field Service Specialist

2 months ago

Livermore, California, United States USSC Acquisition Corp Full time
Job Overview

USSC Acquisition Corp is dedicated to providing cutting-edge safety and survivability solutions that our clients can rely on to safeguard lives and assets. As a frontrunner in our sector, we continuously strive to innovate and develop the next generation of safety technologies.

We are addressing the most pressing challenges in our industry with a team of skilled professionals who share our vision of making a difference. Our work environment is dynamic, vibrant, and forward-thinking. We aim to foster an inclusive culture where every individual, regardless of gender, race, religion, age, or background, can excel. We are committed to ongoing development and enhancement; we reinvest our profits and resources into our workforce, processes, and product advancements.

Position Title: Field Service OEM Representative

Department: Field Service

Classification: Exempt

Role Summary: The Field Service OEM Representative plays a crucial role in delivering essential support to our clients by maintaining and servicing our products.

Key Responsibilities: In this role, you will:

  • Deliver on-site service and customer support.
  • Oversee and implement all installation, repair, maintenance, and testing tasks on-site.
  • Identify and resolve technical and customer-related issues while ensuring maximum customer satisfaction.
  • Understand customer needs and provide suitable recommendations and briefings.
  • Document field modifications and processes accurately to support future product updates, ongoing service, and warranty claims.
  • Determine service requirements; procure and assemble components and parts to fulfill service requests.
  • Generate timely and comprehensive service reports and updates in the Sales Force system.
  • Maintain knowledge of all products manufactured by USSC and its suppliers/OEMs.
  • Establish and nurture positive relationships with clients.
  • Effectively plan and organize your work schedule.
  • Adhere to all company policies and safety protocols.
  • Perform additional duties as required.

Qualifications: You are an ideal candidate if you possess the following:

  • A high school diploma.
  • 1-3 years of experience as a technician or equivalent mechanical skills.
  • Experience in automotive or transit sectors is preferred.
  • Ability to read blueprints and proficient use of hand tools and other necessary equipment.
  • Capability to troubleshoot, test, repair, and service technical equipment.
  • Physical ability to lift up to 50 lbs.
  • Flexibility regarding work hours and travel requirements.
  • A valid driver's license and passport, with the ability to travel internationally.
  • Familiarity with computerized business systems, including Excel, Word, email, and general computer skills.
  • Excellent communication skills, including tact and diplomacy for customer service and conflict resolution.
  • Proven ability to manage multiple projects, demonstrating analytical thinking, planning, prioritizing, problem-solving, and decision-making skills with minimal supervision.
  • Ability to follow verbal and written instructions in English.
  • A strong commitment to safety and adherence to policies promoting a safe work environment.
  • A positive attitude and the ability to collaborate effectively in a team setting.
  • Capability to thrive in a fast-paced environment, managing pressure and adapting to change swiftly.
  • Commitment to punctuality and attendance standards.
  • Willingness to work extended hours and some weekends to support company growth.

At USSC Acquisition Corp, we uphold the core values that define our success.
P A S S I O N to build the future together.
People Attitude Service Safety Innovation One Company Nimble

This position description is intended to outline the responsibilities of the role. It is not exhaustive and does not limit the creativity and initiative of the individual in this position.
USSC Acquisition Corp is an Equal Opportunity Employer