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Network Operations Specialist
2 months ago
We are seeking a highly skilled Network Operations Specialist to join our team at General Dynamics Information Technology. As a Network Operations Specialist, you will be responsible for providing 24/7 operational support to end customers and users in the field worldwide.
Key Responsibilities- Monitor the performance and capacity of end-to-end IT computer systems using a variety of tools.
- Triage hardware, software, and environmental faults, alerts or malfunctions.
- Work to determine the cause of the problem, provide situational awareness and resolution to the user community.
- Serve as a first responder and 'one-stop shop' for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.
- Participate in internal and external scheduled exercises.
- Create, maintain, and update SOP/TTP documentation.
- 5+ years of directly related experience in IT / Network administration and support.
- TS/SCI or DoE Q Clearance.
- Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
- Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc) that is utilized to support mission operations.
- Experience with Linux and Windows system administration and networking background is preferable.
This is a demanding and challenging mission that requires a solid Information Technology foundation. The working and non-working days follow a slow rotating shift pattern that uses multiple teams and two 12-hr shifts to provide 24/7 coverage.
