Senior Enrollment Services Coordinator

1 week ago

Atlanta, Georgia, United States Georgia State University Full time
Position Overview

Senior Enrollment Services Coordinator

Registrar's Office

Georgia State University

The Registrar's Office is seeking to fill the role of Senior Enrollment Services Coordinator. This position is essential in managing inquiries and providing support for complex student concerns that exceed the capabilities of standard Enrollment Services staff. The successful candidate will collaborate closely with the Assistant Registrar and Associate Registrar to oversee the Q-Nomy queuing system, address Salesforce inquiries from students, and assist with various reporting tasks.

Why Join the Registrar's Office?

  • Comprehensive benefits package, including health, dental, vision, and retirement plans.
  • A collaborative environment that values knowledge sharing among diverse stakeholders.
  • Opportunities for professional growth and mentorship.
  • A dynamic and expanding department within an academic institution.

Key Responsibilities

  • Provide immediate support in resolving escalated issues that cannot be addressed by entry-level Enrollment Services staff.
  • Assist in monitoring student inquiries submitted through Salesforce, and manage reports and the Q-Nomy system for in-person interactions.
  • Handle complex calls, complaints, and inquiries, ensuring high-quality customer service in a busy Enrollment Services Center.
  • Deliver cross-functional support in enrollment services, including registration and academic records, from the beginning of a student's journey to graduation.
  • Facilitate referrals to appropriate campus resources for ongoing support and resolution.

Core Values of Georgia State University

  • COMMUNITY: Building a shared identity and purpose across our multi-campus university.
  • INCLUSION AND DIVERSITY: Valuing all individuals and perspectives through respectful engagement and fairness.
  • TRANSFORMATION: Actively pursuing knowledge and scholarly rigor to foster lifelong learning and improve our community.
  • INTEGRITY: Upholding our values and mission through cooperation and responsible resource management.
  • EXCELLENCE: Striving for the highest standards in teaching, research, and service.
  • STRATEGIC INNOVATION: Encouraging creativity and meaningful discovery through collaboration.

Equal Employment Opportunity
Georgia State University is committed to maintaining a workplace free from discrimination based on race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. This commitment extends to all members of the university community.

Background Check
Candidates must successfully complete a comprehensive background check as part of the hiring process.

This job description serves as a general overview and may not encompass all duties and responsibilities associated with the position.

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