Service Desk Support Specialist

1 week ago

Lawrence, Kansas, United States Truity Credit Union Full time
Job Summary

This role provides technical support and service at an entry level to enhance the reliability, stability, security, and performance of all systems in leveraging efficiencies for Credit Union personnel through the use of computing technologies.

Key Responsibilities

  1. Respond to service desk calls and utilize the service desk system to resolve issues reported and route tickets appropriately.
  2. Manage and monitor the IT Service Desk software system.
  3. Provide support for virtual and non-virtual systems and software.
  4. Offer assistance with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  5. Assist with account management functions within Active Directory Federated Services.
  6. Add, modify, or delete email distribution lists within Exchange Server.
  7. Troubleshoot and coordinate printer/fax/copier issues with the managed print services vendor and ensure issues are resolved.
  8. Install and maintain peripherals, including receipt printers, signature pads, battery backup units, check scanners, keyboards, mice, and label printers.
  9. Conduct repairs and maintenance on Truity-owned notebooks, iPhones, and iPads.
  10. Monitor anti-virus and anti-malware systems.
  11. Generate monthly activity reports from the helpdesk system.
  12. Perform IT on-call duties as assigned.
  13. Perform other duties and responsibilities as assigned.


Requirements

This position requires regular attendance and timeliness. While performing this job, the employee is regularly required to sit or stand for a significant period and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift, or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with colleagues and members.

Regulatory Compliance & Confidentiality
Follows regulatory and policy compliance requirements, including those efforts in compliance with the Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags, and other compliance-related policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.

This job description should not be interpreted as all-inclusive. It is intended to identify the duties, responsibilities, and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

Equal Opportunity Employer/Veterans/Disabled

Truity is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 918.336.7662 or jobs@truitycu.org for assistance. You may also contact us at that same number and email, if you would like to see a copy of our Affirmative Action Plan.

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