Desktop Support Specialist

1 week ago


Lawrence, Kansas, United States Net2Source Inc. Full time

Job Title: Desktop Support Specialist

Job Summary:

We are seeking a skilled Desktop Support Specialist to join our team at Net2Source Inc. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients and employees. This role requires strong technical skills, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities:

  • Provide technical support and assistance to clients and employees via phone, email, and remote desktop.
  • Troubleshoot and resolve hardware and software issues.
  • Perform device staging, technical troubleshooting, and repairs.
  • Maintain accurate inventory of all supported assets in stock.
  • Provide IT support for hardware and software issues, by working directly with clients as well as collaborating closely with the client IT Service Desk.
  • Manage the return and distribution of IT devices.
  • Create and maintain accurate knowledge base articles related to the depot operations.

Requirements:

  • IT Technical School degree or certification.
  • 1 to 3 years of experience in IT support for desktops, laptops, or iPad devices.
  • Experience with ServiceNow, Windows, and Mac preferred.
  • Communication: The ability to communicate clearly, respectfully, and effectively.
  • Inventory management: The ability to track, organize, and optimize stock levels and locations.
  • Organizational and time management skills: The ability to lead, direct, and coordinate operations.

About Net2Source Inc.:

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.



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