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Front Desk Representative

2 months ago

Temple, Texas, United States Ranchtx LLC Full time

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests at Ranchtx LLC. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately.

Key Responsibilities

  • Monitor and maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via various channels
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Ensure compliance with health and quality standards

Requirements

  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds