Fitness Club Representative
4 weeks ago
Job Summary:
Crunch Fitness is seeking a Member Service Representative to provide exceptional customer service to our club members and staff. As a key member of our team, you will be responsible for creating a warm and welcoming environment for our members and guests.
Responsibilities:
- Greets all members and guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
- Assists with membership, retail, and tanning product sales.
- Promotes membership privileges, including tanning, group fitness, small group training, and childcare.
- Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
- Checks in all members and guests in accordance with company procedures, resolving any member check-in with an alert.
- Answers phones in a courteous, helpful, professional manner.
- Communicates special events to members and guests.
- Facilitates all member requests or forwards to a manager.
- Maintains a professional and courteous disposition.
- Is an expert in all club facility, services, programs, and schedules/hours of operation.
- Maintains a clean and organized work area.
- Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
- May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility.
- Performs opening and closing checklist and duties.
Requirements:
- Minimum 1 year of experience in a service-oriented position preferred.
- Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
- Strong customer service orientation.
- CPR/AED certification required (can be obtained within 30 days of hire).
Compensation:
$12-14/hour + Commission
Benefits:
- PTO.
- Subsidized health insurance coverage (health, dental, vision) for full-time positions.
- Basic Life and AD&D.
- HSA.
- Short-term disability.
- Free gym membership.
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