Fitness Club Representative

3 weeks ago


Temple, Texas, United States Crunch Fitness Full time
Job Title: Member Service Representative

Crunch Fitness is seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a warm and welcoming environment that exceeds their expectations.

Key Responsibilities:

  • Greets all members and guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of the Crunch SLA process
  • Assists with membership, retail, and tanning product sales
  • Promotes membership privileges, including tanning, group fitness, small group training, and childcare
  • Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
  • Checks in all members and guests in accordance with company procedures, resolving any member check-in with an alert
  • Answers phones in a courteous, helpful, and professional manner
  • Communicates special events to members and guests
  • Facilitates all member requests or forwards to a manager
  • Maintains a professional and courteous disposition
  • Is an expert in all club facility, services, programs, and schedules/hours of operation
  • Maintains a clean and organized work area
  • Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales
  • May be asked to clean beyond shift duties to support a clean, crisp, and grand-opening ready facility
  • Performs opening and closing checklist and duties

Requirements:

  • Minimum 1 year of experience in a service-oriented position preferred
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
  • Strong customer service orientation
  • CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements:

  • Must be able to lift or move up to 50 lbs
  • Physical effort required for daily duties include prolonged standing and walking

Education Requirements:

  • High school diploma or GED required

Compensation:

$12-14/hour + Commission

Benefits:

  • PTO
  • Subsidized health insurance coverage (health, dental, vision) for full-time positions
  • Basic Life and AD&D
  • HSA
  • Short-term disability
  • Free gym membership

Travel:

No travel required



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