Customer Experience Supervisor
1 week ago
We are seeking a highly motivated and customer-focused Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.
Key Responsibilities- Lead by example, demonstrating outstanding customer service and promoting a positive store environment
- Train and mentor Associates on front-end principles, including customer service, sales techniques, and store operations
- Assign registers, support POS coverage needs, and coordinate breaks for Associates
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Communicate effectively with management and Associates, prioritizing tasks and providing progress updates
- Partner with management to identify and address training needs, ensuring Associate effectiveness
- Ensure adherence to labor laws, policies, and procedures
- Promote credit and loyalty programs, and support store shrink reduction goals
- Promote safety awareness and maintain a safe store environment
- Available to work a flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques and ability to multitask
- Excellent communication and organizational skills, with attention to detail
- Able to respond effectively to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others and demonstrate leadership skills
As a valued member of our team, you will enjoy a competitive starting pay range of $16.00 to $16.50 per hour, as well as a range of benefits, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, and more.
We are an equal opportunity employer, committed to diversity and inclusion. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.
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