Customer Experience Ambassador
2 weeks ago
About the Role
We are seeking a highly motivated and solutions-focused individual to join our team as a Customer Experience Representative. As a key member of our front-line team, you will play a vital role in delivering exceptional customer service and creating a positive experience for our community.
Key Responsibilities
- Provide high-quality information and services to maximize customer experience
- Work in a busy and dynamic environment, thinking on your feet to resolve customer queries
- Collaborate with colleagues to achieve team goals and objectives
What We Offer
As a Customer Experience Representative with the Christchurch City Council, you will enjoy a rewarding career with opportunities for growth and development. You will be part of a diverse and inclusive team that values employee well-being and work-life balance.
Requirements
- Previous customer service experience, preferably in retail or hospitality
- Ability to work in a fast-paced environment and think critically to resolve customer issues
- Excellent communication and interpersonal skills
Working Arrangements
This is a permanent part-time role, working 24.5 hours per week. The successful candidate will work a 5-day package, with hours of operation including Monday to Friday, Saturday, and Sunday.
Health and Safety
The health and safety of our residents and staff remain our top priority. As a condition of employment, all staff must be fully vaccinated against Covid-19.
Equal Employment Opportunities
The Christchurch City Council is committed to creating a workplace that values diversity and inclusion. We welcome applications from candidates from a diverse range of backgrounds and experiences.
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