Service Desk Tier 2 Specialist

3 days ago


Dublin, Ohio, United States Community Choice Financial Family of Brands Full time
Job Summary

We are seeking a highly skilled Service Desk Tier 2 to provide technical support and assistance to our customers. The ideal candidate will have a strong understanding of computer systems, software, and hardware, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, software, and hardware
  • Document and track customer interactions and issues using our issue tracking system
  • Collaborate with other teams to resolve complex technical issues
  • Stay up-to-date with new technologies and software releases
Requirements
  • Associate's degree or equivalent experience
  • Minimum of one year of related work experience in a customer service environment
  • Microsoft Certified Professional, Network + and/or A+ Certification preferred
What We Offer
  • A comprehensive new hire training program
  • Access to a robust learning management system
  • Professional development and mentor programs
  • Competitive salary and benefits package

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