Elevator Attendant

4 days ago

New York, New York, United States Virgin Hotels Full time
About the Role

We are seeking a highly skilled Elevator Attendant to join our team at Virgin Hotels. As an Elevator Attendant, you will play a critical role in ensuring the safe and efficient operation of our elevators, while also providing exceptional guest service.

Key Responsibilities
  • Monitor and control guest entrances, ensuring safe and accurate elevator passage for guests in our outlets.
  • Manage undesirable behavior in order to deliver a safe Guest and teammate experience.
  • Lead a team, communicate, coordinate and work well with other teammates, managers and guests.
  • Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
  • Greet and assist hotel guests with their elevator needs, including providing information about the hotel and its amenities.
  • Operate and monitor the elevator system, ensuring it functions smoothly and safely.
  • Maintain a clean and organized elevator area, adhering to hygiene and safety standards.
  • Address and resolve any issues or concerns related to the elevator or guest experience promptly and professionally.
  • Follow established safety protocols in emergency situations, including assisting guests with evacuation if necessary.
  • Work closely with the Food and Beverage and Junction teams to ensure seamless communication and coordination regarding guest needs and requests.
  • Coordinate entrances for events with the Conference and Banqueting teams.
Requirements
  • Stand for periods of up to 8-10 hours.
  • Understand guest inquiries and provide clear, concise responses.
  • Work with others like a rock star while constantly advocating for your guests.
  • Communicate clearly in verbal and written English.
  • Work cohesively with other departments and co-workers as part of a team.
  • Focus attention on details.
  • Maintain confidentiality of all guests and hotel information.
  • Maintain a neat, clean and well-groomed appearance per hotel standards.
  • Adhere to hotel policies, including but not limited to attendance, safety, behavior.
What We're Looking For

We are looking for a highly motivated and detail-oriented individual who is able to work well in a fast-paced environment. If you have a passion for delivering exceptional guest service and are able to work effectively as part of a team, we encourage you to apply for this exciting opportunity.

Please note that this is a unique opportunity to join a dynamic and growing company, and we are looking for someone who is able to bring their skills and experience to the table.

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