Executive Director of Operations

4 weeks ago

Highland Park, Michigan, United States Everstory Partners Full time
Job Title: General Manager

Everstory Partners is seeking a seasoned General Manager to lead our operations and drive business growth. As a key member of our team, you will be responsible for managing a diverse portfolio of cemetery and funeral home locations, ensuring exceptional customer service, and driving profitability.

Key Responsibilities:
  • Manage daily operations, including full P&L responsibility, to facilitate growth within your markets.
  • Achieve or exceed budgeted sales and profit levels, reviewing financial results against monthly and quarterly budget goals.
  • Provide exceptional customer service, taking ownership of escalated customer issues and working to provide timely and satisfactory resolutions.
  • Lead and develop high-performing teams, providing motivational leadership and guidance to achieve goals and objectives.
  • Facilitate weekly managers meetings to review staffing, development, and training needs, as well as discuss operating and sales plans, objectives, and results.
  • Recruit, hire, train, and retain team members in accordance with company standards, programs, and materials.
  • Manage merchandise and property inventory for each location within designated portfolio.
  • Influence and manage relationships with vendors to ensure effective partnerships in addressing location or customer needs.
  • Ensure compliance with workplace health and safety standards and plans.
  • Select and purchase necessary materials for operations within budgetary guidelines using approved vendors.
Requirements:
  • Strong combination of business operations, quality, continuous improvement, process development, and management experience to provide unique business solutions.
  • Ability to establish and maintain trust with all stakeholders, including customers, business partners, investors, and coworkers.
  • Experience in developing effective methods of handling location issues, including internal and external customer complaints and issues.
  • Excellent customer service skills and experience leading and developing high-performing teams.
  • Prior experience managing multiple departments within multiple locations.
  • Consistently practice a proactive approach, understanding urgency and prioritizing tasks appropriately.
  • Excellent oral and written communication skills.
Education and/or Experience:
  • Bachelor's degree in business or a related field, or equivalent professional experience.
  • Minimum five years of experience in management and personnel supervision.
  • Prior experience with client-facing service operations, with a strong track record of process/operations field leadership and experience running complex operations of varied workflows and disciplines.
  • General understanding of basic accounting principles, specifically budgeting procedures.
  • Previous Cemetery/Funeral Home Management experience is strongly preferred.
Our Investment in You:

Everstory Partners is proud to provide our employees with a quality work environment and opportunities for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees, including medical, dental, 401k with a company match, life, short-term disability, long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO programs, volunteer opportunities, and much more.

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

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