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Customer Support Representative

2 months ago

Lancaster, Pennsylvania, United States Clark Service Group Full time
Customer Support Specialist

Clark Service Group is seeking a talented and customer-focused individual to join their Contact Center team as a Customer Support Specialist. This role is ideal for someone who is passionate about delivering exceptional customer experiences and is eager to learn and grow with a dynamic company.

The Customer Support Specialist will be responsible for responding to inbound calls, creating work orders in the company's proprietary software system, and assisting with customer service issues. They will also be responsible for contacting customers to gather feedback through satisfaction surveys.

This is an excellent opportunity for someone who is looking to start their career in customer service and is eager to learn and develop their skills in a fast-paced and supportive environment.

Key Responsibilities:
  • Respond to inbound calls from customers, employees, and partners
  • Create work orders in the company's proprietary software system
  • Assist with customer service issues and resolve problems in a timely and professional manner
  • Contact customers to gather feedback through satisfaction surveys
  • Develop and maintain knowledge of communication best practices, customer service skills, and company procedures
Requirements:
  • High School Diploma or GED
  • Excellent written and verbal communication skills
  • Innate understanding of customer service and conflict resolution

Clark Service Group offers a competitive salary and benefits package, including paid holidays and PTO, paid parental leave, and referral incentives. The company is committed to providing a positive and supportive work environment and opportunities for advancement.