Customer Experience Representative
1 week ago
The Customer Experience Representative will provide exceptional service and support to customers throughout their lifecycle within the dealership. This role requires a high level of energy, enthusiasm, and a passion for delivering outstanding customer experiences.
Key Responsibilities
- Respond to customer inquiries regarding new and pre-owned vehicle inventory on a daily basis.
- Answer customer responses and reply to customer emails in a timely manner.
- Promptly respond to incoming sales calls and customer inquiries as they are received.
- Send vehicle information to customers via text or email using our vin solutions app.
- Determine vehicle needs by asking questions and listening to customer needs.
- Recommend alternate vehicle choices when necessary.
- Stay up-to-date on new products, features, and accessories, and recommend them to customers.
- Maintain a follow-up system to encourage repeat and referral business.
- Set appointments with prospects to visit the showroom or meet at a location of their choice.
- Meet with prospects during appointment times, review vehicle choices and features, and work towards finalizing the purchase and paperwork.
- Establish and maintain personal income goals consistent with dealership standards of productivity.
- Deliver vehicles to customers off-site when necessary.
- Set first service appointments for every sold customer.
- Complete OS plus/Connectivity/Sync for every new sold customer.
Requirements
- Ability to read and comprehend instructions and information, both written and oral.
- High School diploma or equivalent.
- Valid in-state driver's license.
- Excellent communication skills.
- Ability to sell a minimum quota according to dealership standards and achieve other goals set by management.
- Ability to obtain a Pennsylvania sales license, which is required for this position.
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