Customer Service Representative

3 weeks ago


Lancaster, Pennsylvania, United States LANCASTER FARM FRESH COOP INC Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Support Representative to join our team at Lancaster Farm Fresh Co-op Inc. As a key member of our CSA outreach team, you will be responsible for providing exceptional customer service to our members, assisting with CSA program administration, and supporting our mission to deliver healthy, high-quality foods to our community.

Key Responsibilities
  • Assist current and potential CSA shareholders as our primary contact for coop members
  • Help build and maintain our CSA network as a vital member of the CSA outreach team
  • Perform administrative functions that support the CSA program and its members, including data entry and tracking, daily communication with CSA program members, and other administrative tasks as needed
  • Keep CSA program members informed of co-op scheduling changes, delivery issues, and other time-sensitive communications
  • Create, edit, and maintain customer accounts
  • Support LFFC and CSA at outreach events as needed
Requirements
  • Excellent communication skills and a positive attitude
  • Customer service and administrative experience in a fast-paced work environment
  • Ability to work both collaboratively and independently to achieve desired results
  • Strong computer skills, including MS Excel, Word, Access, and Outlook
  • Ability to maintain a functioning vehicle and hold a valid driver's license
What We Offer
  • Medical, dental, and vision coverage
  • 4% match for 401(k)
  • Free summer CSA share
  • Free chef-cooked weekly lunches
  • Access to employee store with discounted organic food and drink

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about clean, sustainable eating and committed to living the good life, we encourage you to apply for this exciting opportunity to join our team.



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