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Customer Service Representative

1 month ago

Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Penn Medicine Lancaster General Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and ensuring a seamless registration experience for our patients.

Key Responsibilities
  • Registration and Scheduling: Accurately register patients, verify insurance information, and schedule appointments in a timely and efficient manner.
  • Customer Service: Provide excellent customer service to patients, families, and healthcare providers, responding to inquiries and resolving issues in a professional and courteous manner.
  • Insurance Verification: Verify patient insurance coverage and benefits, ensuring accurate and up-to-date information is maintained in our system.
  • Point of Service Collections: Collect patient obligations and process payments in a timely and accurate manner.
  • Documentation and Compliance: Maintain accurate and complete patient records, adhering to regulatory requirements and company policies.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: One year of clerical, customer service, or administrative support experience in a healthcare setting preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic computer applications.
Benefits
  • Tuition Assistance: Eligible employees may receive tuition assistance for continuing education and professional development.
  • Paid Time Off: Enjoy paid time off and holidays to recharge and relax.
  • Health and Wellness: Take advantage of our comprehensive health and wellness program, including health insurance, dental, and vision coverage.