Collections Specialist

4 weeks ago


Herndon, Virginia, United States Northwest FCU Full time
Job Summary

The Collections Specialist role at Northwest Federal Credit Union is a critical position that requires strong communication and negotiation skills. As a member of the Collections Team, you will be responsible for managing collection efforts on delinquent employee and member accounts, maintaining acceptable delinquency rates, and ensuring compliance with federal and state regulations.

Key Responsibilities
  • Manage collection efforts on delinquent accounts and maintain acceptable delinquency rates
  • Communicate with members regarding past due accounts via telephone and/or written correspondence
  • Utilize skip tracing tools and techniques to locate and recover delinquent accounts
  • Ensure compliance with all federal and state regulations as it pertains to collections, loss mitigation, and default processing
  • Negotiate acceptable payment arrangements with members
  • Research and resolve discrepancies in account information
  • Handle a high volume of incoming and outgoing calls on a daily basis
  • Recommend accounts for charge off when necessary
  • Escalate accounts to management when the member is unwilling or unable to pay

Requirements
  • High school diploma or equivalent
  • Minimum 2 years of collections experience; financial institution preferred
  • Ability to work flexible hours based on business needs
  • Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely
  • Ability to use standard office equipment and systems; working knowledge of Microsoft Office products, especially Word and Excel
  • Effective oral and written communication skills
  • Ability to review and analyze or interpret data and documentation and to make decisions regarding subsequent actions
  • Working knowledge of FDCPA and TCPA
  • Accuracy and detail orientation
  • Effective negotiation skills
  • Ability to think strategically
  • Ability to maintain confidentiality
  • Ability to interact effectively with all levels of the organization and with members

Additional Compensation
Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental, and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company-paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

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