Client Support Specialist
2 weeks ago
Position: Customer Service Representative
Available Positions: 2
Employment Type: Temporary contract for 6 months
Work Schedule: Monday, Tuesday, Wednesday, Friday, and Saturday from 11:00 AM to 7:30 PM; off on Thursday and Sunday
Pay Rate: $18.50 per hour
Benefits: Potential for permanent position after 500 hours, positive work environment
Eligibility: Green Card or U.S. Citizenship required
Interview Format: Single interview lasting 30 minutes
Interview Availability: Immediate
Start Date: Immediate
Essential Qualifications:
- Minimum of 1 year experience in customer service, ideally in a call center
- Bilingual in Spanish and English
- Proficient in Microsoft Office Suite including MS Project, Word, Excel, and PowerPoint
- Capable of thriving in a fast-paced environment while maintaining professionalism
Preferred Qualifications:
- High school diploma or equivalent
- Strong multitasking abilities with excellent organizational skills
- Ability to perform under pressure while exceeding customer expectations
- Exceptional customer service skills with a focus on problem resolution
- Experience in supply chain, delivery, transportation, or logistics sectors
Daily Responsibilities:
As a Customer Service Representative, your primary role will be to deliver exceptional service to clients. You will engage with customers, business partners, and drivers to ensure commitments are met and customer satisfaction is achieved through effective communication via phone and email. Responsibilities will include identifying, evaluating, and resolving customer issues, managing complaints with a calm and professional demeanor, monitoring delivery route progress, processing modifications or cancellations to orders, and handling logistics documentation.
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