Financial Operations Specialist

5 days ago


Albuquerque, New Mexico, United States ZeroThreeSixty Wealth Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Financial Operations Specialist to join our team at ZeroThreeSixty Wealth Partners. As a key member of our financial planning office, you will be responsible for providing administrative support to our financial advisors and planners, ensuring the smooth operation of our office, and delivering exceptional client service.

Key Responsibilities
  • Client Communication:
    • Act as the primary point of contact for clients, responding to inquiries and resolving issues in a timely and professional manner.
    • Schedule and coordinate client meetings, appointments, and events, ensuring all necessary materials are prepared and available.
    • Assist with client onboarding, including document preparation, data collection, and communication throughout the process.
  • Document Management:
    • Organize and maintain accurate and up-to-date client files, ensuring compliance with regulatory requirements and industry standards.
    • Assist in the preparation, review, and distribution of financial reports, presentations, and proposals, ensuring accuracy and timeliness.
    • Handle confidential information with discretion and ensure secure storage and transmission of sensitive data.
  • Office Operations:
    • Maintain a well-organized and functional office environment, managing supplies, equipment, and ensuring a comfortable workspace for all staff members.
    • Coordinate with vendors and service providers for office-related needs, ensuring seamless operations and minimal disruptions.
    • Support office technology, including troubleshooting minor IT issues and coordinating with external IT support when necessary.
  • Administrative Support:
    • Provide administrative support to financial advisors and planners, including calendar management, travel arrangements, and expense reporting.
    • Assist in the preparation and submission of compliance documentation, ensuring adherence to industry regulations and standards.
    • Handle the processing of payments, invoices, and other financial transactions related to office operations.
  • Client Service:
    • Prepare and process paperwork for client accounts, including new account forms, transfer requests, and beneficiary changes.
    • Assist clients with routine inquiries regarding their accounts, statements, or other financial matters.
    • Monitor and follow up on pending transactions to ensure timely and accurate completion.
  • Meeting Coordination:
    • Set up and manage meetings, including preparing agendas, compiling necessary documents, and taking meeting minutes.
    • Assist in the planning and execution of client events, seminars, or workshops, including logistical support and attendee follow-up.
  • Compliance and Record Keeping:
    • Ensure all client interactions and transactions are documented in accordance with regulatory requirements and industry standards.
    • Assist with audits and regulatory reviews by providing necessary documentation and information.
    • Stay updated on industry regulations and ensure that the office remains compliant with all relevant laws and guidelines.
  • Financial Planning Support:
    • Assist with the preparation of financial plans, projections, and other related documents under the guidance of financial planners.
    • Help gather and organize client financial data for analysis and planning purposes.
    • Support the development of marketing materials and client newsletters to maintain client engagement and communication.
  • Reporting and Analytics:
    • Generate and distribute regular reports to clients, advisors, and management, ensuring accuracy and timeliness.
    • Monitor and report on key performance indicators (KPIs) for the office, helping identify areas for improvement.
    • Assist in the preparation of financial statements and other financial analysis as required by the advisors or management.

This role requires a high level of organizational skills, attention to detail, and the ability to manage multiple tasks while supporting the operations of a financial planning office.

Requirements
  • College degree preferred but not required.
  • High Ethical Standards and Integrity:
    • Demonstrates a strong commitment to ethical practices and confidentiality in handling sensitive financial and client information.
    • Upholds the highest standards of honesty and professionalism in all interactions with clients, colleagues, and external partners.
  • Strong Work Ethic:
    • Exhibits a diligent and proactive approach to work, consistently going above and beyond to ensure tasks are completed accurately and on time.
    • Takes ownership of responsibilities and is willing to put in the effort required to meet deadlines and exceed expectations.
  • Organizational Skills:
    • Highly organized with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
    • Demonstrates meticulous attention to detail, ensuring all documents, reports, and communications are accurate and free of errors.
  • Effective Communication:
    • Excellent written and verbal communication skills, with the ability to clearly convey information and instructions.
    • Strong interpersonal skills, with the ability to build positive relationships with clients, team members, and other stakeholders.
  • Technical Proficiency:
    • Proficient in office software applications (e.g., Microsoft Office Suite) and comfortable with financial planning software and CRM systems.
    • Ability to quickly learn and adapt to new technologies and tools used in the financial planning industry.
  • Client-Focused Mindset:
    • Demonstrates a genuine commitment to serving clients with care and professionalism.
    • Responsive to client needs and proactive in resolving issues and providing support.
  • Problem-Solving Abilities:
    • Strong analytical and critical thinking skills, with the ability to identify issues and develop practical solutions.
    • Resourceful and able to handle unexpected challenges with composure and confidence.
  • Team Player:
    • Works collaboratively with others, supporting colleagues and contributing to a positive team environment.
    • Willing to assist with tasks outside of primary responsibilities when needed, demonstrating flexibility and a cooperative attitude.


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