Customer Experience Supervisor

7 days ago


Somerset, United States Zing Recruiting Full time
Job Overview

We are seeking an experienced Customer Support Supervisor to join our team at Zing Recruiting. As a key member of our operations team, you will be responsible for leading a team of customer support representatives and ensuring that our clients receive exceptional service.

Key Responsibilities
  • Team Leadership: Lead a team of customer support representatives, providing guidance and support to ensure they meet their performance goals.
  • Customer Service: Develop and implement customer service strategies to ensure that our clients receive high-quality service.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
  • Training and Development: Provide training and development opportunities to help team members improve their skills and knowledge.
Requirements
  • Leadership Experience: Minimum 4+ years of leadership experience, with a proven track record of success in a customer-facing role.
  • Customer Service Experience: Minimum 5+ years of customer service experience, with a strong background in handling escalations and resolving complex customer issues.
  • Technical Skills: Basic technical skills, including Bluetooth and troubleshooting experience.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply.



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