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Customer Service Liaison

2 months ago

New York, New York, United States Syracuse University Full time
Syracuse University is seeking a highly skilled and detail-oriented individual to join our team as an Account Representative. In this critical role, you will serve as the primary point of contact for students and parents regarding student finance, billing, and Federal Perkins loans. Your exceptional communication skills and ability to work in a fast-paced environment will enable you to provide top-notch service to a large volume of students and parents via phone calls, in-person interactions, and email correspondence. Your attention to detail will be essential in monitoring and taking action on accounts of current students who may be past due. You will also collaborate with other University departments, such as Financial Aid and the Registrar's Office, to ensure seamless service delivery. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Provide exceptional customer service to students and parents via phone, email, and in-person interactions
* Monitor and take action on accounts of current students who may be past due
* Collaborate with other University departments to ensure seamless service delivery
* Maintain accurate and up-to-date records of student accounts

**Requirements:**

* Bachelor's degree in a related field
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong attention to detail and organizational skills

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.