Senior Technical Program Manager

8 hours ago

Atlanta, Georgia, United States ServiceNow Full time
About ServiceNow Digital Technology

ServiceNow is a global market leader in enterprise software, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Job Description

We're Digital Technology, redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We deliver delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.

Key Responsibilities
  • Take small to large IT, Security, and Compliance programs/projects from original concept through final implementation.
  • Develop detailed program/project execution plan, and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production, and delivery within budget constraints.
  • Provide overall communication and work with all areas affected by the program/project including partners, business sponsors, and vendors.
  • Create status reporting to support project/program discussions at Steering Committee and Sponsor level.
  • Promote organizational understanding of Agile roles and help teams and individuals transitioning from waterfall to Agile.
  • Apply consistency and best practices through project initiation, planning, execution, and closing phases, promoting outcomes and benefit tracking.
  • Responsible for taking large security programs from business case through post-implementation.
  • Help streamline work process to improve efficiency and consistency.
  • Engage with the business at different levels to understand technical needs, capture the requirements, and coordinate prioritization.
  • Drive crucial conversations with senior executives in business and IT to define strategic business case and measurable business outcomes.
  • Drive all PMO activities in coordination with a team of technical and non-technical professionals dedicated to the implementation and enablement of company-wide business support systems.
  • Develop standardized processes and methodologies for value-driven program management.
  • Lead the receiving, dispositioning, coordinating solution gathering, and project management of issues related to internal audits and red team engagements.
Qualifications
  • MUST HAVE experience with M&A due diligence and integration.
  • 10+ years of hands-on project management experience.
  • 6-8 years of PM experience within a large to medium-sized software company.
  • Security experience preferred but not required.
  • Preferred candidate will have 4-5 years of experience with Security topics, compliance, and managing security projects.
  • Excellent organizational skills, solid attention to detail, and proven project management skills.
  • Must have excellent analytical and problem-solving skills with the ability to execute process improvements and solutions.
  • Proven success in working collaboratively, improving efficiency, and crafting/coordinating the implementation of ideas.
  • Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments.
  • Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement.
  • Ability to guide teams and provide technical solutions while mitigating or removing hurdles/obstacles.
  • Experience overcoming project crisis.
  • Demonstrated ability to lead extended groups of senior professionals in a matrixed organization.
  • An understanding of global cybersecurity themes, regulations, trends, tools, and terms.
  • Experience managing a portfolio of programs and projects.
  • Experience working with auditors and audit findings preferably focused on security is desirable.
  • Excellent teamwork, communication skills, problem-solving, conflict resolution management, active listening, time management, interpersonal skills, negotiation, and persuasion with demonstrated ability to partner with teams across the company.
  • Exceptional relationship building skills with empathy and social awareness to successfully work with people and groups from various cultural backgrounds and locations worldwide.
  • PREFERRED Experience
  • Active holder of one or more professional designations or accreditations in relevant field, e.g., Certified Program Mgmt. Professional (PMP); CSPO (product owner) or CSSM (Scrum Master); Lean Six Sigma (LSS) Green/Black Belt.
  • NOW Platform Exp would be very nice to have.

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